Frequently Asked Questions - Vivotek NetworKam IP2111 User Manual

B. Frequently asked questions
Q. What if I forget my password?
A. Every access to NetworKam needs authentication. If you are not a permitted user, you may view the
images or control the camera as long as the demo account is opened. The demo account user may use
username as "demo" without any password to access limited features. If you are one of the managed users,
you have to ask the administrators for the password. If you are the administrator, there is no way to
recover the root password. The only way to regain access to NetworKam is to utilize the clear button on
the front panel to restore the factory settings and reinstall it.
Q. Why can I not watch video from NetworKam after it is authenticated?
A. There are many possible scenarios regarding this problem,
1.If you have just installed NetworKam and are unable to watch the video, check if the video input is
enabled and the video modulation in Configuration page.
2.If NetworKam is well installed and you are accessing NetworKam for the first time using Internet
Explorer, adjust the security level of Internet Explorer to allow installation of the plug-in.
3.If the problem still exists after adjusting, the current users may be over the system allows.
4.In case that you use demo account, the video may be protected from the public by the administrator.
Q. What is the plug-in for?
A. The plug-in provided by NetworKam is used to display motion pictures on Internet Explorer. If your
system does not allow installation of any plug-in software, the security level of web browser may need to
be lowered. It is recommended that you consult your network supervisor in your office regarding the
adjustment of the security level.
Q. Why is the timestamp different from the system time of my PC or notebook?
A. The timestamp is based on the system time of NetworKam. It is maintained by a real-time clock inside
and automatically synchronizes with the time server if NetworKam is connected to the Internet and the
function is enabled. Differences of several hours may result from the time zone setting.
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