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Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needles. Refer to the Entrance
Needles care instructions.
Brewer Will Not Brew
• A minimum of 6oz of water is required to brew. Add an
additional 2oz of water to the reservoir to ensure the
minimum fill level has been met, then press the brew
button. Repeat until the brewer begins to dispense.
Brewing a Partial Cup
• Power the brewer off. Press and hold the brew button and
12oz button for 5 seconds until water starts dispensing.
Then release and let the water purge. Discard the contents
into the sink. Press the power button to restart.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water.
Service
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting
and take care to ensure that you store your brewer in a
safe and frost-free environment. When you prepare to use
it after storage, we recommend rinsing the water reservoir
with fresh water and descaling the brewer as detailed in the
Descaling your Brewer section.
If you plan to move your brewer to a different location, turn
the brewer off, unplug it, and empty the water reservoir.
If your brewer has been in an environment below freezing,
please be sure to let it warm to room temperature for at
least 2 hours before using.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer may
not function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• For energy savings, the brewer automatically turns off
5 minutes after the last brew. Press the power button to
restart.
• If the brewer still doesn't have power, contact Customer
Service.
Click or Call!
Have Questions?
We're here to help. Visit support.keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
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