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DISPOSAL OF ASHES
Ashes should be placed in a steel metal container with a tight-fitting lid. The closed container of ashes should
be placed on a non-combustible floor or on the ground well away from all combustible materials, pending final
disposal. If the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be retained in the
closed container until all cinders have been thoroughly cooled. Do not place other waste in the same container.
INSPECT AND CLEAN COMBUSTION AIR BLOWER
Note: Let the unit cool to ambient temperature before inspecting or cleaning
the grill.
DANGER: RISK OF ELECTRIC SHOCK. DISCONNECT POWER BEFORE SERVICING UNIT.
Over time, ash or dust may accumulate on the blades of the fans. Inspect the
fans and if any accumulation is present vacuum clean. The accumulated ash or
dust can impede the fan's performance.
1. Open the service panel by removing the six screws.
2. Inspect the fan for dust or ash build-up and clean if necessary.
3. Close the service panel and reinsert screws.
ERROR CODES
Possible Causes
Error Code 1 - Power Failure - The power failed while the
grill was operating and the grill temperature was below the
warm set point when power was returned
Error Code 2 - The circuit for the RTD (temperature probe
mounted in the grill) is open.
Error Code 3 - Grill Temperature drops significantly / Failure
to Ignite - Grill has ran out of pellets, Auger is not turning.
Igniter did not ignite pellets.
GRILL WON'T IGNITE
Possible Causes
Verify power at the electrical outlet
If the power cord is connected to a GFI (Ground Fault
Interrupter), check and reset if necessary
GRILL ENTERS SHUTDOWN MODE UNEXPECTEDLY
Possible Causes
The convection blower is overheating and tripping the
internal temperature shutoff
Fuel other than wood pellets is being burned in the grill
Power surge or brown out situation
Thermocouple is malfunctioning
POWER FAILURE DURING USE
Possible Causes
Power goes out during operation
Restarting the unit after a power outage
Troubleshooting
Possible Remedies (Unplug grill first when possible)
Call Customer service (800) 750-2723 if the error doesn't go
away by restarting.
Check to see if the wires for the RTD have come unplugged. If
they are not unplugged the RTD has failed.
Check to see if the grill has ran out of pellets. If there are still
pellets in the hopper check to see if the auger is turning. If the
auger is not turning it may be jammed or the auger motor has
failed. If the grill does not ignite check to see if the Igniter is
working. If the igniter is not getting hot call customer service at
(800) 750-2723
Possible Remedies (Unplug grill first when possible)
Plug another electrical device into that outlet to confirm power
Reset the GFI and initiate startup procedure
Possible Remedies (Unplug grill first when possible)
Clean any dust off of the windings and fan blades. If oiling the
blower does not help, the blower may be bad.
This pellet grill is designed and tested to use cooking wood
pellets. Check for signs of fuel other than wood pellets. No
other types of fuel have been approved for this pellet grill. If
there are signs of other types of fuel being used, stop using
them immediately.
A power surge, spike, or voltage drop could cause the
thermocouple to malfunction. Use a surge protector
If the other items check out good, replace the thermocouple.
Possible Remedies (Unplug grill first when possible)
Observe the grill to make certain unsafe burning conditions do
not occur during the outage.
Press the power and the prime button at the same time to
resume standard operation.
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