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12 Technical Service Information
12.1 Technical Service Policy
To contact Magellan Diagnostics Product Support Department, call 800-275-0102 Monday through
Friday, or email LeadCareSupport@magellandx.com. A Product Support Specialist is available from
8:00 a.m. to 6:00 p.m. (EST) for you to:
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Request technical assistance.
Request product and procedure training.
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Report a problem.
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Return products.
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Please contact our Customer Service Department directly at 1-800-959-5095 to:
Place an order.
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Track a shipment.
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Determine availability.
Check on installation.
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12.2 Preparing for a Technical Service Call
Before you make a technical service call, be sure to obtain the following information, as appropriate, to
submit with your request or question:
System version number. In the UA, select Help > About LeadCare Ultra, to display this
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information.
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Serial number of the analyzer.
Test kit lot number.
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The name and contact telephone number of the person who asked the question or
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detected the problem. This allows us to contact the person if we need more information, and to
notify the person when an answer or correction is ready. If limited hours of contact are available,
please include suggested contact times.
The date and time the problem was detected. This is not required for a simple question, but
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may be important in the case of a problem report.
LeadCare Ultra
Blood Lead Testing System User's Guide
®
12-1
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