Calling Magellan Diagnostics Product Support - Magellan LeadCare Ultra User Manual

Error Type/Message
Sensor Error
Test Aborted
7.4

Calling Magellan Diagnostics Product Support

After troubleshooting, if you are unable to resolve your issue, contact Magellan Diagnostics Product
Support at 800-275-0102 or LeadCareSupport@magallendx.com.
Please write down this information and have it ready before you call:
Serial Number of Analyzer (on bottom of Analyzer and under Help > About)
•
• Installation Date
Application Version Number (under Help > About)
•
Firmware Version Number (under Help > About)
•
Test Kit Lot # (on end of box)
•
Calibration Code on Calibration Button
•
• Did you test with Controls?
o If yes, were they LeadCare Ultra Controls?
• Control Results Last Recorded (Level 1, Level 2):
Control Lot #:
•
Control Expiration Date
•
LeadCare Ultra Blood Lead Testing System User's Guide
®
Reason(s)
• Analyzer detects a
problem with the
sensor.
• A problem was
detected during
analysis. The test was
terminated.
Yes No
Fix
• Remove and discard
the sensor. Repeat
the test.
• If the error persists
call Magellan Product
Support.
• Remove and discard
the sensor. Repeat
the test.
• If the error persists
call Magellan Product
Support.
Yes No
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