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Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
Problem
Burner will not light using igniter
Burner will not light with match
Sudden drop in gas flow or reduced flame height
Irregular flame pattern
Flame blow out
Flame seems to lose heat when burning in cold weather
- temperature below 50ºF
Possible Cause
Electrode and burners are wet.
Electrode cracked or broken - sparks at crack.
Wire loose or disconnected.
Wire is shorting (sparking) between igniter and electrode.
Bad igniter.
No gas flow.
Coupling nut and regulator not fully connected.
Obstruction of gas flow.
Disengagement of burner to valve.
Spider webs or insect nest in venturi.
Burner ports clogged or blocked.
Out of gas.
Excess flow safety device may have been activated.
Burner ports are clogged or blocked.
High or gusting winds
Low on LP Gas
Excess flow valve tripped
Ice has built up on the outside of the LP gas tank because the
vaporization process is too slow.
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.
Prevention/Cure
Wipe dry with cloth.
Replace electrode.
Reconnect wire or replace electrode/wire assembly
Replace igniter wire/electrode assembly
Replace igniter
Check if LP gas tank is empty. If LP gas tank is not empty, refer
to "Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Clear burner tubes. Check for bent or kinked hose.
Reengage burner and valve.
Clean venturi.
Clean burner ports.
Check for gas in the LP gas tank
Turn control knob to "OFF", wait 30 seconds and light outdoor
fireplace. If flames are still too low reset the excessive flow
safety device by turning off knobs and LP gas tank valve.
Disconnect regulator. Turn burner control knobs to "HIGH". Wait
1 minute. Turn burner control knob off. Reconnect regulator and
leak check connections. Turn LP gas tank valve on slowly, wait
30 seconds and then light outdoor fireplace.
Clean burner ports.
Increase flame height to "HIGH" setting
Replace or refill LP gas tank
Refer to "Sudden drop in gas flow"
Turn "OFF" the control knob and the LP gas tank. Replace with
a spare LP gas tank and resume burning. Store a spare LP gas
tank in a well ventilated area away from children.
page no.
9
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