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Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
Problem
Burner will not light using igniter
Burner will not light with match
Sudden drop in gas flow or reduced flame height
Irregular flame pattern
Flame blow out
Flame seems to lose heat when burning in cold weather
- temperature below 50ºF
Product Registration
For faster warranty service, please register your product immediately at www.bluerhino.com or
call 1.800.762.1142.
Possible Cause
Electrode and burners are wet.
Electrode cracked or broken - sparks at crack.
Wire loose or disconnected.
Wire is shorting (sparking) between igniter and electrode.
Bad igniter.
No gas flow.
Coupling nut and regulator not fully connected.
Obstruction of gas flow.
Disengagement of burner to valve.
Spider webs or insect nest in venturi.
Burner ports clogged or blocked.
Out of gas.
Excess flow safety device may have been activated.
Burner ports are clogged or blocked.
High or gusting winds
Low on LP Gas
Excess flow valve tripped
Ice has built up on the outside of the LP gas tank because the
vaporization process is too slow.
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.
Prevention/Cure
Wipe dry with cloth.
Replace electrode.
Reconnect wire or replace electrode/wire assembly
Replace igniter wire/electrode assembly
Replace igniter
Check if LP gas tank is empty. If LP gas tank is not empty, refer
to "Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Clear burner tubes. Check for bent or kinked hose.
Reengage burner and valve.
Clean venturi.
Clean burner ports.
Check for gas in the LP gas tank
Turn control knob to "OFF", wait 30 seconds and light outdoor
fireplace. If flames are still too low reset the excessive flow
safety device by turning off knobs and LP gas tank valve.
Disconnect regulator. Turn burner control knobs to "HIGH". Wait
1 minute. Turn burner control knob off. Reconnect regulator and
leak check connections. Turn LP gas tank valve on slowly, wait
30 seconds and then light outdoor fireplace.
Clean burner ports.
Increase flame height to "HIGH" setting
Replace or refill LP gas tank
Refer to "Sudden drop in gas flow"
Turn "OFF" the control knob and the LP gas tank. Replace with
a spare LP gas tank and resume burning. Store a spare LP gas
tank in a well ventilated area away from children.
Limited Warranty
Blue Rhino Global Sourcing, Inc ("Vendor") warrants to the original retail purchaser of this
product, and to no other person, that if this product is assembled and operated in accordance
with the printed instructions accompanying it, then for a period of one (1) year from the date
of purchase, all parts in such product shall be free from defects in material and workmanship.
Vendor may require reasonable proof of your date of purchase. Therefore, you should retain
your sales slip or invoice. This Limited Warranty shall be limited to the repair or replacement of
parts, which prove defective under normal use and service and which Vendor shall determine
in its reasonable discretion upon examination to be defective. Before returning any parts, you
should contact Vendor's Customer Service Department using the contact information listed
below. If Vendor confirms, after examination, a defect covered by this Limited Warranty in any
returned part, and if Vendor approves the claim, Vendor will replace such defective part without
charge. If you return defective parts, transportation charges must be prepaid by you. Vendor will
return replacement parts to the original retail purchaser, freight or postage prepaid.
This Limited Warranty does not cover any failures or operating difficulties due to accident,
abuse, misuse, alteration, misapplication, improper installation or improper maintenance or
service by you or any third party, or failure to perform normal and routine maintenance on
the product as set out in this owner's manual. In addition, the Limited Warranty does not cover
damage to the finish, such as scratches, dents, discoloration, rust or other weather damage,
after purchase.
This Limited Warranty is in lieu of all other express warranties. Vendor disclaims all warranties
for products that are purchased from sellers other than authorized retailers or distributors,
including the warranty of merchantability or the warranty of fitness for a particular purpose.
VENDOR ALSO DISCLAIMS AND ANY ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. VENDOR SHALL NO LIABILITY TO PURCHASER OR ANY THIRD PARTY FOR ANY
SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Vendor further
disclaims any implied or express warranty of, and assumes no responsibility for, defects in
workmanship caused by third parties.
This Limited Warranty gives the purchaser specific legal rights; a purchaser may have other
rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or
limitation of special, incidental or consequential damages, or limitations on how long a warranty
lasts, so the above exclusion and limitations may not apply to everyone.
Vendor does not authorize any person or company to assume for it any other obligation or
liability in connection with the sale, installation, use, removal, return, or replacement of its
equipment, and no such representations are binding on Vendor.
Blue Rhino Global Sourcing, Inc
Winston-Salem, North Carolina USA
(800) 762-1142
page no.
9
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