Grandstream Networks WP810 User Manual
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Grandstream Networks WP810 User Manual

Cordless wi-fi ip phone
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Grandstream Networks, Inc.
WP810
Cordless Wi-Fi IP Phone
User Guide

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  • Page 1 Grandstream Networks, Inc. WP810 Cordless Wi-Fi IP Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid scratching. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300...
  • Page 4 Body-worn SAR testing was worn on the belt clip at a separation distance of 0 mm. To meet RF exposure guidelines during body-worn operation, the device should be used with the belt clip. P a g e WP810 User Guide Version 1.0.1.1...
  • Page 5 CAN ICES-3 (B)/NMB-3(B) This radio transmitter [IC: 11964A-WP810] has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device.
  • Page 6 The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows: Hereby, [Grandstream Networks, Inc.] declares that the radio equipment type [WP810] is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION WP810 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Table Of Contents

    WP810 Icons Description ........................24 WP810 LED Status ..........................26 WP810 Handset Menu ......................... 26 WP810 Keypad ............................ 29 WP810 WEB GUI ACCESS CONFIGURATION ............31 Configuration via Web Browser ......................31 Accessing the Web UI ........................31 Web GUI Languages ........................32 Saving the Configuration Changes ....................
  • Page 9 Muting the Microphone ........................46 Adjusting Speaker and Earpiece Volume .................... 47 Ringtones ............................. 47 Setting the Ringer Volume on the WP810 ..................47 Setting the Ringtones on the WP810 ................... 48 Date and Time ............................48 Reboot the WP810 ..........................49...
  • Page 10 Play Voice Mail Messages ......................62 CONTACTS........................64 CALL HISTORY ......................66 Dial Out from Call History ........................66 Call History Options ..........................66 MESSAGES ........................67 View Messages ............................ 67 P a g e WP810 User Guide Version 1.0.1.1...
  • Page 11 Delete Messages ..........................68 CALL FEATURES ......................69 PTT (PUSH-TO-TALK) FUNCTIONALITY ..............70 Enabling PTT mode on the WP810 ..................... 70 Using the PTT Functionality on the WP810 ..................71 PTT Configuration Settings ........................72 Settings ............................72 PTT Parameters ........................... 72 Group Paging ............................
  • Page 12 Table of Tables Table 1: WP810 Features at a Glance ......................18 Table 2: WP810 Technical Specifications ....................18 Table 3: Equipment Packaging ........................20 Table 4: WP810 Description ........................23 Table 5: WP810 Icons Description ......................24 Table 6: WP810 LED Status........................26 Table 7: WP810 Account Status Description....................
  • Page 13 Figure 56: WP810 Upgrade Configuration via Web GUI ................77 Figure 57: WP810 LCD - Confirm Factory Reset..................79 Figure 58: WP810 Web GUI - Factory Reset ....................79 Figure 59: WP810 Web GUI - Confirm Factory Reset ................80 P a g e WP810 User Guide...

  • Page 14: Document Purpose

    DOCUMENT PURPOSE This document describes how to use WP810 Cordless Wi-Fi IP phone. To learn the advanced functions of WP810, please visit http://www.grandstream.com/support to download the latest “WP810 Administration Guide”. This guide covers following topics: • Product Overview • Getting Started •...

  • Page 15: Change Log

    This section documents significant changes from previous firmware versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.1 • This is initial version. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 16: Gui Interface Examples

    Screenshots of Status pages. Screenshots of Account pages. Screenshots of Phone Settings pages. Screenshots of System Settings pages. Screenshots of Maintenance pages. Screenshots of Application pages. Screenshots of Value-added Service pages. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 17: Welcome

    WELCOME Thank you for purchasing Grandstream WP810. This powerful Cordless Wi-Fi IP Phone features dual-band 802.11a/b/g/n/ac Wi-Fi, supports Wi-Fi roaming. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 18: Product Overview

    6 hours talk time. Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station WP810. Table 2: WP810 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, 802.1x, TLS,...
  • Page 19 Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing) Humidity Storage Temperature: -20~60°C; Storage Humidity:10~90%(non-condensing Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Compliance FCC, CE, RCM, EAC P a g e WP810 User Guide Version 1.0.1.1...

  • Page 20: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP810. Equipment Packaging Table 3: Equipment Packaging WP810 • 1x Handset unit • 1x Universal power supply 5V •...

  • Page 21: Setting Up The Wp810

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP810: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 22: Battery Information

    Talk time: up to 6 hours active talk time In order to get the best performance of your WP810, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 23: Table 4: Wp810 Description

    Figure 4: WP810 Description The following table describes the WP810 keypad keys. Table 4: WP810 Description Description Proximity sensor The proximity sensor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches.

  • Page 24: Wp810 Icons Description

    Access to contacts list. Microphone Picks up audio earpiece and hands-free calls. WP810 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP810. Table 5: WP810 Icons Description Battery status Wi-Fi not enabled/configured...
  • Page 25 SRTP & TLS enabled icon Contacts Messages Call History Voice Mail Diagnosis Settings Status Note: SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 26: Wp810 Led Status

    WP810 LED Status Table 6: WP810 LED Status • Upgrading Red Fast Flashing Green Slow • Incoming call Flashing • Green Blinking Charging but not full • Green Solid Charging (full) • Missed call (s) • New voicemail (s) Red Slow Flashing •...
  • Page 27 System Upgrade Proximity Sensor PTT/Paging Vibration Syslog Verify Certificate System Security Settings Factory Reset Reboot Account Call Features Network Basic settings Adv. Settings Account Status System Status Status Network Status Network statistics P a g e WP810 User Guide Version 1.0.1.1...
  • Page 28 Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time. • Network status: P a g e WP810 User Guide Version 1.0.1.1...

  • Page 29: Wp810 Keypad

    Rx drop packets, Rx drop rate. WP810 Keypad The WP810 keypad can be used by tapping on an input field. WP810 keypad has 4 modes “Ab3”, “ABC”, “abc” and “123”. Default mode is “Ab3”. Figure 5: WP810 Keypad Modes •...
  • Page 30 To switch between the modes, users could press the # key. ▪ Press multiple times on same key to move forward between the allowed characters. Use Right/Left arrow keys to change the cursor’s position on the text entered. ▪ P a g e WP810 User Guide Version 1.0.1.1...

  • Page 31: Wp810 Web Gui Access Configuration

    3. You may check WP810 IP address via a subscribed WP810 on its LCD menu Status → Network Status. Please see [WP810 Network ] 4. Open Web browser on your computer and enter the WP810 IP address in the address bar of the browser.

  • Page 32: Web Gui Languages

    Web GUI Languages Currently the WP810 web GUI supports English, Chinese languages. Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in Figure 6: WP810 Web GUI Login page Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply button.

  • Page 33: Changing User Level Password

    Changing User Level Password 1. Access the Web GUI of your WP810 using the admin’s username and password. (Default username and password are admin/ Random Password from the sticker on the back of the unit). 2. Press Login to access your settings.

  • Page 34: Changing Admin Level Password

    Changing Admin Level Password 1. Access the Web GUI of your WP810 using the admin’s username and password. (Default username and password is admin/ Random Password from the sticker on the back of the unit). 2. Press Login to access your settings.

  • Page 35: Changing Http / Https Web Access Port

    Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP810 using the admin’s username and password. (Default username and password are admin/ Random Password from the sticker on the back of the unit). Press Login to access your settings.

  • Page 36: Basic Operations

    Wi- Fi network. Also, the client could have the SSID hidden by default, and the WP810 handset would still be able to connect to the Wi-Fi network since they have SSID and password information configured. Up to 10 SSIDs are supported.

  • Page 37: Figure 11: Default Wi-Fi Network

    Figure 11: Default Wi-Fi Network P a g e WP810 User Guide Version 1.0.1.1...

  • Page 38: Manual Connection

    Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the WP810 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band (Automatic) under Settings →...

  • Page 39: Checking Wp810 Status

    1. Press Menu key to bring up operation menu. 2. Use arrow keys to Reach Status menu and navigate to Account status. Figure 14: WP810 Account Status The following information will be displayed: Table 7: WP810 Account Status Description Item Description Account 1 Displays the information about the first account including name, number and the status of its registration.

  • Page 40: Table 8: Wp810 Network Status Description

    Figure 15: WP810 Network Status Table 8: WP810 Network Status Description Setting Description IPv4 Info IPv4 Address Type Displays the IPv4 address type. IPv4 Address Displays the IPv4 address. Subnet mask Displays the subnet mask address. Default router Displays the IPv4 address of the router.

  • Page 41: Wp810 Network Statistics

    Country code Displays the country code. Running Time Displays the time during which the WP810 is powered on and working. WP810 Network Statistics To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu.

  • Page 42: Configuring The Lcd Brightness And Screen Timeout

    Figure 17: WP810 Network Status The following information will be displayed: Table 10: WP810 Network Status Description Setting Description Network SSID Displays the SSID Name on which the handset is connected. BSSID Displays the MAC address of the Access Point on which the handset is connected.

  • Page 43: Return To Idle Screen

    LCD screen will return back to the idle screen. Register a SIP Account The WP810 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section.

  • Page 44: Register Account Via Lcd Menu

    6. Press Save and Apply to save your configuration. After applying your configuration, your phone will register to your SIP Server. You can verify if your WP810 has registered with your SIP server from its web interface under Status → Account Status (“Registered”...

  • Page 45: Figure 19: Sip Accounts Configuration

    Account Ringtone: Choose the preferred ringtone for this account. Press “save” softkey to apply the configuration Figure 19: SIP Accounts Configuration P a g e WP810 User Guide Version 1.0.1.1...

  • Page 46: Phone Settings

    PHONE SETTINGS Selecting Phone Language The WP810 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings.

  • Page 47: Adjusting Speaker And Earpiece Volume

    / speaker. You can choose between 8 different levels. The default level is 4. Ringtones Setting the Ringer Volume on the WP810 To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings.

  • Page 48: Setting The Ringtones On The Wp810

    Date and Time On the WP810 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually.

  • Page 49: Reboot The Wp810

    Reboot the WP810 To reboot the WP810, please refer to following steps: 1. Access WP810 menu → Settings → Advanced Settings → Reboot. 2. A confirmation LCD message will be displayed to confirm the reboot, press “Reboot” button to reboot the phone or “Cancel”...

  • Page 50: Call Operations

    To dial from contacts list, choose a contact using navigation keys and press Dial key • When having un-read voicemails on the WP810, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 51: Dialing From Phonebook

    Direct IP Call Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls can be made between two phones if: P a g e WP810 User Guide Version 1.0.1.1...

  • Page 52: Answering Calls

    The incoming call is answered, and the original call is placed on hold. Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP810 will automatically answer incoming calls using speaker mode. To activate / deactivate the auto answer feature: •...

  • Page 53: Ending Calls

    Figure 28: Auto-answer on WP810 • Using WP810 Web Interface 1. Access WP810 Web GUI Interface. 2. Navigate to Account → Call Settings. 3. Set “Auto Answer” to “Yes”. (By default, set to “No”). Ending Calls To terminate the calls, press Hang-Up key...

  • Page 54: Call Hold/Resume

    LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected. This feature is enabled from the WP810 Web GUI: 1. Access WP810 Web Interface.

  • Page 55: Do Not Disturb

    Call Forward The call forward feature will allow you to forward all the incoming calls to the desired number. Three possible call forward types are available on the WP810. ▪ Unconditional: All the incoming calls are immediately forwarded to the desired number.

  • Page 56: Figure 32: Call Forwarding

    Others: The incoming call will be forwarded when the WP810 is busy or no answer after certain interval "Delayed Call Forward Wait Time (s)" or if the phone is set to DND mode. Note: The call forwarding can be also configured from the WP810 Web GUI → Accounts → Feature codes. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 57: Call Transfer

    Call Transfer The WP810 supports the call transfer feature, you can transfer a call to another party using one of the following ways: ▪ Blind transfer: Transfer a call directly to another party without consulting ▪ Attended transfer: Transfer a call with prior consulting.

  • Page 58: 3-Way Conference

    Figure 34: Speed Dial Configuration 3-Way Conference The WP810 supports creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1. Place a call to the first party and press left softkey “Options”, then select “Conference”.

  • Page 59: Figure 35: 3-Way Conference Call

    Figure 35: 3-way Conference Call Figure 36 : 3-way Conference Call on hold Figure 37 : 3-way Conference Call Muted/Unmuted P a g e WP810 User Guide Version 1.0.1.1...

  • Page 60: Ucm Conference

    Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP810 Handset Menu or Web Interface. Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx as SIP server, the Voice Mail Feature Code is *97.

  • Page 61: Figure 40: Lcd Menu - Voice Mail Id

    3. Select the desired account and configure the Voicemail ID number, then press “Save” softkey. Figure 40: LCD Menu - Voice Mail ID • Using WP810 Web Interface 1. Access WP810 Web GUI Interface. 2. Go to Accounts → Account x → General Settings 3. Configure Voice Mail Access Number. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 62: Play Voice Mail Messages

    3. Choose the account, press “Select” button and enter Voicemail password then you can select visually and retrieve your voice messages saved on your voice mail and listen to each individual voicemail. Note: this feature is compatible with UCM6xxx on v.1.0.20.6 or higher. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 63: Figure 42: Playing Voicemail Messages

    Figure 42: Playing Voicemail Messages Notes: • If VM is protected by a password, users can enter the password using WP810 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. • When having un-read voicemails on the WP810, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 64: Contacts

    CONTACTS Users can manage local contacts by adding, deleting and modifying every single contact. Users could access WP810 contacts under WP810 Menu. Please, refer to the following screenshots: Figure 43: Accessing Contacts Notes: • The WP810 supports 500 contacts as maximum number of local contacts.
  • Page 65 • Delete: Users can delete a specific contact by tapping on “Delete contact”. • Delete All: Users can delete the whole list of local contacts by tapping on “Clear all contacts”. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 66: Call History

    CALL HISTORY The WP810 Call history provides users access to phone’s call logs in different categories and help users to make some operations directly. Call history can be accessed under menu as shown on the following figure: Figure 45: WP810 Call History There are four different categories in the call history.

  • Page 67: Messages

    MESSAGES The WP810 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone's menu to launch SMS application. View Messages On the Messages list screen, under Inbox tap on one of the messages using the OK button to view the Messages details.

  • Page 68: Delete Messages

    2. Tap on “Delete message” to delete the selected message, or on “Delete all” to delete all the messages/drafts. Notes: • Under “Options”, users can also find “Add to contacts” option to directly include the number selected on the local contacts. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 69: Call Features

    CALL FEATURES The WP810 supports traditional and advanced telephony features including call forward and etc. Table 12: Call Features Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone. • Dial *72 and then enter the number to forward the call.

  • Page 70: Ptt (Push-To-Talk) Functionality

    PTT (PUSH-TO-TALK) FUNCTIONALITY The WP810 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to "walkie talkie" use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.

  • Page 71: Using The Ptt Functionality On The Wp810

    Using the PTT Functionality on the WP810 To send a PTT broadcast from your WP810: 1. Unlock your WP810. 2. Make sure the multi-function button is configured to be a Push-To-Talk button. 3. Press the Push to Talk soft key.

  • Page 72: Ptt Configuration Settings

    Port: The port to send audio to and receive audio from. Default value is 5001 • Emergency volume: The Volume of the emergency cannel. Default value is 8 PTT Parameters • PTT function: Enable or disable the PTT function. P a g e WP810 User Guide Version 1.0.1.1...

  • Page 73: Group Paging

    1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings→ Advanced setting→ PTT and paging→PTT and group paging. 2. Choose Group Paging Configuration. 3. Set Group Paging function to Enabled. Please, refer to the following screenshots: P a g e WP810 User Guide Version 1.0.1.1...

  • Page 74: Group Paging Parameters

    To send a Group Paging broadcast: 1. Unlock your WP810. 2. Press the Talk soft key. 3. Set Default mode to Group paging. 4. Scroll to the group you wish to send a broadcast to. 5. Press and hold the Talk soft key before speaking.

  • Page 75: Igmp Settings

    Users could specify how often the phone will report IGMP when PTT/ Paging function is turned on. IGMP reporter help to keep PTT/ Paging receivable in dormant state. The interval may take some effect to standby time. The default setting is 30 s. Figure 54: IGMP setting P a g e WP810 User Guide Version 1.0.1.1...

  • Page 76: Upgrading And Provisioning

    Figure 55: WP810 Upgrade Configuration via Keypad Menu Configure via Web GUI Open a web browser on PC and enter the IP address for the WP810. Then login with the administrator username and password. Go to Maintenance → Upgrade and Provisioning → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP, HTTPS, FTP or FTPS (The default setting is HTTP).

  • Page 77: Upload Firmware Locally

    Note: Please do not power off or unplug the WP810 when the upgrading process is on. Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the WP810 directly via Web GUI. Please follow the steps below to upload firmware to WP810 locally.

  • Page 78: No Local Firmware Servers

    When the WP810 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 79: Factory Reset

    VoIP service provider. There are two methods to restore the WP810 to the factory default settings. 1. On WP810 idle screen, go to Settings → Advanced Settings → Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 80: Figure 59: Wp810 Web Gui - Confirm Factory Reset

    4. Click OK to restore the phone to factory settings. Figure 59: WP810 Web GUI - Confirm Factory Reset P a g e WP810 User Guide Version 1.0.1.1...

  • Page 81: Experiencing Wp810 Cordless Wi-Fi Ip Phone

    EXPERIENCING WP810 CORDLESS WI-FI IP PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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