Troubleshooting - Kenwood KTC-500DAB Manual

Troubleshooting

Problem Possible cause
The wireless controller The antenna isn't connected to the power
displays 'ANTENNA supply, or the controller isn't paired correctly
CONNECTING' or with the antenna.
'CHECK POWER
TO ANTENNA'.
The status light on the Your KTC-500DAB is in update mode.
antenna is constantly lit.
The status light on the The controller has lost connection with the
antenna is flashing. antenna.
Solution
Remove the power adapter from the 12V socket, then insert it. If the
antenna has power, the antenna's status light lights up for 5 seconds and
the controller connects to the antenna within 30 seconds. Note: If you can't
access the power adapter, perform a power reset*.
If this doesn't solve the problem, pair the controller with the antenna:
1. Use a paperclip to press the reset button on the antenna. The status
light on the antenna flashes slowly.
2. Place the controller within 50cm of the antenna, then press and hold
, and together.
If the controller does not connect to the antenna within 30 seconds, repeat
steps 1 and 2.
If you are updating the software, finish the update. If not, remove the power
adapter from the 12V socket, then insert it. If the antenna has power, the
status light on the antenna lights up for 5 seconds and the controller
connects to the antenna within 30 seconds. Note: If you can't access the
power adapter, perform a power reset*.
To pair the controller with the antenna:
1. Use a paperclip to press the reset button on the antenna. The status
light on the antenna flashes slowly.
2. Place the controller within 50cm of the antenna, then press and hold
, and together.
If the controller does not connect to the antenna within 30 seconds, repeat
steps 1 and 2.
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