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Cadillac CUE Removal Procedure
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Cadillac CUE Removal Procedure

Cadillac CUE Removal Procedure

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CUE Touch screen Removal Procedure Introduction
Early (prior to 2017) CUE touch screens have serious reliability issues.
Common problems include spider cracks, dead touch screens, and unresponsive,
(especially the lower) portions of the touch screen. Under warranty, your repair
cost is covered, but afterwards? You're on the hook.
Dealerships do not repair the CUE Control Assembly; they swap it out after
charging you upwards of $2000, returning the defective unit to a repair center for
someone else to perform the touch screen replacement.
Several companies offer a core replacement service for the entire CUE
Control Assembly, which means you still have to remove it from the dash and re-
install it when the new one arrives. Meanwhile, you're left with a car in pieces.
Why pay for the whole assembly when the only thing needed is a new
component? Replacement touch screens are available online for as low as $30, all
the way up to a $400 kit, which includes trim removal tools. My trim removal tool
kit cost less than $40. . .
There's got to be a better way. . . and now there is.
With a few simple hand tools, you can replace the touch screen by yourself,
saving a lot of money in the process. Touch screen replacement isn't black magic
or rocket science; it's actually pretty easy. (Shh . . . dealerships and aftermarket
CUE Control Assembly vendors would rather you believe you have to be a
technician to do it.) If you take your time and follow this procedure, you'll be able
to do this in a few hours.
This guide is written specifically for the SRX, but the touch screen replacement
portion of it is applicable to all CUE-equipped Cadillacs that use the common
Radio Control Assembly.

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Summary of Contents for Cadillac CUE

  • Page 1 (especially the lower) portions of the touch screen. Under warranty, your repair cost is covered, but afterwards? You’re on the hook. Dealerships do not repair the CUE Control Assembly; they swap it out after charging you upwards of $2000, returning the defective unit to a repair center for someone else to perform the touch screen replacement.

  • Page 2: Required Tools

    Replacement touch screens are available online for wildly different prices, ranging from $30 to $400. I comparison shopped on aliexpress.com and found mine for $30 + shipping. They provided a tracking number and it arrived at my front door, well-packaged within a week. Both sides of the screen were protected by a clear screen protector that easily peeled off.
  • Page 3 --Speaking of tools, here are a few of my recommended favorites that have received plenty of time-tested use over the years: Eastwood Trim Removal Tool Set – Never use a screwdriver to pry out interior trim! Nylon trim tools protect plastic (and leather) parts cost many times the price of this inexpensive kit.
  • Page 4 (Figure 2. Chapman 7331 Tool Kit) Polypus Forceps – I hardly ever reach for these, but when I do, nothing can take their place. These are ideal when a fastener falls into an inaccessible area. Their small diameter allows them to enter through narrow openings and the alligator jaws securely hold the fastener during retrieval.

  • Page 5: Removal Procedure

    takes is a twist of the wrist in the clockwise or CCW direction to activate it. The lighted end is a nice touch too for those dark corners where automotive fasteners like to reside. (Figure 4. DeWalt 8v Cordless Li-Ion Cordless Screwdriver) SRX Radio Control Assembly Replacement Removal Procedure 1.
  • Page 6 2. Unclip and reposition the left side Front Floor Console Extension (Item #1) to access the front floor console cover trim plate fasteners  Item #2). 3. Remove the two Front Floor Console Cover Trim Plate fasteners (Item #2).
  • Page 7 4. Remove the left side Front Floor Console Cover Trim Plate (Item #1).
  • Page 8 5. Unclip and reposition the right side Front Floor Console Extension (Item #1) to access the fasteners (Item #2). 6. Remove the Front Floor Console Cover Trim Plate two front floor console cover trim plate fasteners (Item #2). 7. Remove the right side Front Floor Console Cover Trim Plate (Item #1).
  • Page 9 8. Open the Instrument Panel Center Compartment Door. 9. Note: The instrument panel center compartment trim does not need to be removed, only re-positioned. 10. Gently unclip the Instrument Panel Center Compartment Trim (Item #1) and reposition it rearwards. 11. Remove the two Instrument Panel Center Trim Panel fasteners (Item #2).
  • Page 10 12. Disconnect the electrical connectors. 13. Remove the Instrument Panel Center Trim Panel (Item #1).
  • Page 11 14. Remove the four Radio Control assembly fasteners (Item #1). 15. Remove the Radio Control assembly (Item #2). 16. Disconnect the electrical connectors. 17. Transfer components as necessary. Installation Procedure 1. Connect the electrical connectors. 2. Install the Radio Control assembly (Item #2). 3.
  • Page 12 4. Connect the electrical connectors. 5. Instrument Panel Center Trim Panel (Item #1) >> Install...
  • Page 13 6. Install and tighten the two Instrument Panel Center Trim Panel fasteners (Item #2). 7. Install the Instrument Panel Center Compartment trim (Item #1) ensuring the retaining tabs are fully-seated. 8. Close the Instrument Panel Center Compartment door.
  • Page 14 9. Install the Right Side Front Floor Console Cover Trim Plate Item (#1).
  • Page 15 10. Install and tighten the two Front Floor Console Cover Trim Plate fasteners (Item #2). 11. Install the right side Front Floor Console Extension (Item #1) ensuring the retainers are fully-seated. 12. Install the left side Front Floor Console Cover Trim Plate (Item #1).
  • Page 16 Touch screen retaining screws and ribbon connector. Note: During the CUE Control Assembly Rear cover removal/replacement, two types of Phillips head screws are used. The coarse-threaded screws are for plastic- to-plastic fastening. The finer-threaded screws are used for securing the plastic...
  • Page 17 (Figure 1. CUE Control Assembly Rear Cover Screw Types)
  • Page 18 1. CUE Control Assembly Bracket Removal a) With the CUE Control Assembly laying face-down on a soft shop towel, remove the (6) 7mm retaining screws from the back of the left and right side brackets. (Figure 2. Control Assembly Left Side Bracket Fastener Locations)
  • Page 19 (Figure 3. Control Assembly Right Side Bracket Fastener Locations) 2. CUE Control Assembly Rear Cover Removal a) With the Control Assembly laying face-down on a soft shop towel, remove the (13) 7mm rear cover screws. Not shown in the following picture are the (2) side screws and (6) screws near the top edge.
  • Page 20 (Figure 4. Control Assembly Cover Lower Fastener Locations) b) Lift and remove the rear cover from the Radio Control Assembly.
  • Page 21 3. Hidden Compartment Removal a) Remove the (7) Phillips-head screws that secure the hidden compartment. Note – These are fine-threaded screws. (Figure 5. Hidden Compartment Fastener Locations) b) Gently remove the Illuminated USB Receptacle two-wire connector using your fingertips or tweezers.
  • Page 22 (Figure 6. Illuminated USB Connector Location) c) Remove the hidden compartment from the bottom side of the Control Assembly. Opening the compartment door is optional. To open it, gently lift the door applying pressure to both sides. (Figure 7. Hidden Compartment Removal)

  • Page 23: Touch Screen Removal

    4. Touch screen Removal a) Using tweezers, disconnect the Touch screen ribbon cable, by sliding the plastic connector keeper away from the ribbon cable. The cable can be removed by gently pulling it out of the edge connector as shown in figure 8. (Figure 8.
  • Page 24 (Figure 9. Touch Screen Screw Locations) (Figure 10. Touch Screen Right Side Screw Locations)
  • Page 25 (Figure 11. Touch Screen Left Side Screw Locations) c) Prior to installing the new touch screen, be sure to remove the clear protective backing installed on the inside of the screen (if applicable). Do not allow fingerprints to contaminate the inside face of the touch screen! d) Install the new touch screen, and follow the removal steps in reverse;...
  • Page 26 (Figure 12. Ribbon Cable Detail) (Figure 13. Touch Screen Guide Pin Close-up) g) Once the CUE Control Assembly centered in the dash and mated to the power and signal connectors, (the larger of the three) the Touch screen can be tested to ensure the ribbon cable is seated and the...
  • Page 27 As with any procedure, feedback from end users is always appreciated to improve or clarify it for future users. Contact me with any suggestions and I’ll incorporate them in a later revision.