Calling For Service; Using Other Services - Lenovo ThinkCentre M710q User Manual

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center. For the warranty period of the computer, go to
Lenovo Support phone numbers, go to
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has been
sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware
available.
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
If possible, be at the computer when you call. Have the following information available:
• Machine type and model
• Serial numbers of your hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Using other services

You might travel with the computer or relocate it to a country or region where the machine type for your
desktop or notebook computer is sold. In such a situation, the computer might be eligible for International
Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site
service) that is provided in the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and restrictions might apply at the
time of service.
To determine whether the computer is eligible for International Warranty Service and to view a list of the
countries or regions where service is available, go to
For technical assistance with the installation of or questions related to Service Packs for your product, go to
the Amazon Web site at
for help. Some fees might apply.
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M710q User Guide
http://www.lenovo.com/support/phone
https://aws.amazon.com
https://support.lenovo.com/warrantylookup
http://www.lenovo.com/support
. You also can contact the Lenovo Customer Support Center
. For a list of
.
.