Dell SE1918HV User Manual page 56

Synchronization
Problems
Safety-Related Issues Visible signs of
Intermittent Problems Monitor
Missing Color
Wrong Color
Image retention from
a static image left on
the monitor for a long
period of time
56 │ Troubleshooting
Screen is
scrambled or
appears torn
smoke or sparks
malfunctions on
& off
Picture missing
color
Picture color not
good
Faint shadow from
the static image
displayed appears
on the screen
• Reset the monitor to Factory
Settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls
via OSD.
• Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe
mode.
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Reset the monitor to Factory
Settings.
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
• Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Check for bent or broken pins in the
video cable connector.
• Change the Color Mode in the Color
OSD to Graphics or Video depending
on the application.
• Try different Color Preset Settings
in Color OSD. Adjust R/G/B value in
Color OSD if the Color Management
is turned off.
• Change the Input Color Format to PC
RGB or YPbPr in the Color OSD.
• Use the Power Management
feature to turn off the monitor
at all times when not in use (for
more information, see Power
Management Modes.
• Alternatively, use a dynamically
changing screensaver.