No Sound - Sony WH-CH710N Help Manual

Wireless noise canceling stereo headset

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Help Guide

Wireless Noise Canceling Stereo Headset

WH-CH710N

No sound

Check that both the headset and the connected device (i.e., smartphone) are turned on.

Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.

Turn up the volume if it is too low.

Check that the connected device is playing back.

If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a

Bluetooth device.

Pair the headset and the Bluetooth device again.

Check that the headphone cable is connected firmly.

Reset the headset.

Charge the headset. Check if the sound is output from the headset after charging.

Initialize the headset, and pair the headset and the device again.

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