Troubleshooting - IBM WorkPad Handbook

Troubleshooting

If you encounter a problem with your WorkPad, look in this section
for the description that most closely matches the symptoms you
observe and try the suggestions listed.
Important: For troubleshooting tips not included in this handbook,
refer to either the README.TXT file or the HelpNotes file
located in the WorkPad Desktop folder. These files are
also on the installation CD-ROM.
Installation Troubleshooting
Do not place your WorkPad in the cradle while installing the
WorkPad Desktop software. If the WorkPad is in the cradle, the
installation program may incorrectly detect that a modem is attached
to one of your available serial ports.
HotSync Troubleshooting
A Local HotSync operation does not complete successfully:
Make sure HotSync Manager is running. If HotSync Manager is
running, exit and restart it.
Make sure you selected Local from the HotSync Manager menu or
the WorkPad Desktop menu.
Check the cable connection between the WorkPad cradle and the
serial port on your computer.
Make sure you selected the correct serial port on the Local tab in
the Setup dialog. It should be set to the port where you connected
the WorkPad cradle.
Try a lower baud rate setting on the Local tab in the Setup dialog.
Make sure you are not running another program — such as
America Online
port you selected in the Setup dialog box.
Read the HotSync Log for the user account for which you are
performing a HotSync operation.
A Modem HotSync operation does not complete successfully:
Check the following on your computer:
Make sure your computer is turned on, and that it does not shut
down automatically as part of an energy-saving feature.
Make sure the modem connected to your computer is turned on
and is connected to the outgoing phone line.
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Basic Handbook for the IBM WorkPad