Switch Wireless Networks Manually; Verify The Status Of Network Connections And Services; Wireless Network Coverage Troubleshooting - Blackberry Storm 9500 User Manual

User Guide

Switch wireless networks manually

To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS
network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Change the Network Selection Mode field to Manual.
4. Click Scan for Available Networks.
5. Click a wireless network.
6. Click Select Network.
7. Press the Menu key.
8. Click Save.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.

Verify the status of network connections and services

1. On the Home screen, click the Manage Connections icon.
2. Click Services Status.

Wireless network coverage troubleshooting

I cannot connect to a wireless network
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Try performing the following actions:
• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global
roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the
connection speed.
Related topics
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Wireless network coverage