Return To The Previous Version Of The Blackberry Device Software; Delete The Previous Version Of The Blackberry Device Software; Application Troubleshooting - Blackberry Storm 9500 User Manual

User Guide

Return to the previous version of the BlackBerry Device Software

You can only return to the previous version of the BlackBerry® Device Software within 30 days of updating the software.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Upgrade.
4. Click Previous upgrade succeeded.
5. Click Downgrade.

Delete the previous version of the BlackBerry Device Software

If you update your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase
the amount of application memory on your device, you can remove the previous version manually.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Upgrade.
4. Click Previous upgrade succeeded.
5. Press the Menu key.
6. Click Delete Downgrade Data.

Application troubleshooting

I cannot add, update, or return to the previous version of an application
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your device has enough memory to add or update the application.
A third-party application is not working as expected
If you are trying to use a third-party application that was not designed for BlackBerry® devices with a touch screen, you can turn on compatibility
mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait
view. If an application requires a keyboard, the SureType® keyboard appears.
To turn on compatibility mode for a third-party application, try performing one of the following actions:
• On the Home screen, highlight the application. Press the Menu key. Click Compatibility Mode.
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Applications