Troubleshooting Table - Heat & Glo Northstar-C Owner's Manual

B. Troubleshooting Table
Fire is difficult to start
Smoke in the house at startup
Smoke in the house during operation
Smoke in the house during refueling
Fuel burns too fast
Glass doesn't stay clean
Not enough or no heat
Fan doesn't come on
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• Refer to section 3.E. Lighting Instructions
• Open air controls
• Establish draft: Hold a lighted, rolled up newspaper under
the front of the baffle
• Place DRY kindling over wadded up newspaper; leave air
spaces between pieces of wood
• Light the paper, allow kindling to ignite and progress to a
lively burn
• Slowly add progressively larger pieces of dry wood until the
fire is well established
• Check and clean chimney if needed
• Open air controls
• Establish draft
• Do not use exhaust fans during startup
• Do not close doors until the fire is well-established
• Check and clean chimney if needed
• Check door rope for seal
• Open air controls (ACC)
• Open air controls (ACC) to establish a lively coal bed
• Open doors SLOWLY
• Add progressively larger wood to establish a hot fire
• ACC not working properly
• Wood too dry, mix in less seasoned wood after the fire is
established
• User larger diameter wood
• Check baffle/ceramic blanket for proper placement
(Section 3.A.3)
• Close down ACC (refer to section 3.B.)
• Establish a good, hot fire
• Use well-seasoned wood
• Move combustion air control to fully open position
• Fan is not on
• Insufficient fuel for fire/heat required
• No power
• Fireplace is not hot enough to activate snap disc
• Snap disc may be faulty
Heat & Glo • Northstar-C Owner's Manual • 4187-900 • Rev C • 02/20