Advertisement
Step 4
Activate your modem:
a. To activate your modem, call the Cogeco Technical Support Centre at 1-888-767-7577.
b. An agent will help you complete your activation.
c. Your modem will be active when the three indicator lights, DS, US, and ONLINE, are blinking
d. If you do not see the correct indicator light pattern, please refer to the troubleshooting section of this guide.
Step 5
Wireless Internet Connection Validation:
a. To validate your Internet connection, log on to your wireless network using your computer, tablet, or mobile phone.
b. Access the Internet using a web browser.
c. Verify that:
i. Indicator light "2.4G" on the front of your modem is blinking when this Internet access point is operational and data is being transferred.
ii. Indicator light "5G" on the front of your modem is blinking when this Internet access point is operational and data is being transferred.
d. Congratulations! Your personal wireless network is now functional.
e. In case of error, refer to the troubleshooting section.
Step 6
Configure your Webmail:
To access your email from any location, please visit our website at www.cogeco.ca, select the Webmail tab, and follow the instructions to register. Your
webmail address helps to keep you updated on exclusive promotions and notifications. It also provides access to My Account for eBilling, monitoring
internet usage and making changes to your Cogeco packaging.
Troubleshooting
Step
Connecting your modem
Synchronizing your modem
Error
No indicator lights
The "DS" and "US" indicators
blink in unison twice per second
The "DS" indicator is blinking, or
the "DS" and "US" indicators are
blinking but not at the same time
as the "ONLINE" indicator.
Cause
No Coaxial outlet
Electric power problem
Timing error
No signal on the wire cable. The
jack may not be active and may
not be connected to Cogeco's
network.
Solution
Call Cogeco's Internet technical support at
1-888-767-7577
Check that the electrical outlet is functional.
Call Cogeco's Internet technical support at
1-888-767-7577 to confirm whether the
equipment is potentially defective.
1. Attempt to synchronise using another
cable outlet in your residence. If the
plug's location is not convenient for you,
please mention this to the agent when
you call for activation. We will send a
technician to activate the selected outlet.
Installation fees may apply.
2. If trying a different outlet does not work,
call Cogeco's Internet technical support
at 1-888-767-7577.
Advertisement
