Incoming Call Indicators - Nortel Meridian M1250 Description

Page 48 of 64 Attendant console operation

Incoming Call Indicators

Night service/busy
Enhanced Night Service
553-2201-117 Standard 10.00 January 2002
Note: The M2250 attendant console must be equipped with the
Attendant Supervisory Module (NT7G10AA) to allow attendant
supervision.
Incoming Call Indicators (ICIs) display the various types of incoming calls
presented to the attendant console. They also indicate the number of calls, and
the length of time calls have been queued.
• If the indicator is on, one call has been queued for less than a certain
length of time (as defined by software).
• If the indicator is flashing, one call has been queued for more than the
defined length of time, or there is more than one call in the queue.
When the Shift key is off, pressing the Busy key puts the attendant console
into Position Busy mode. When the Shift key is on, pressing the Busy key
puts the console into Night Service mode. To return to normal operating
mode, press the Busy key again.
In a multiconsole system, activating Night Service mode will busy out all
attendant consoles in the system.
This feature allows Public Network (Central Office [CO], Direct Inward Dial
[DID], Foreign Exchange [FEX], and Wide Area Telephone service [WAT])
trunks to be assigned to specific Directory Numbers (DN) during Night
Service.
With this feature each customer will be able to assign Public Network trunks
to one of nine Night Groups. Each Night Group will allow the customer to
define up to nine Night DNs. During Night Service incoming calls will be
routed to one of the Night DNs defined for the group. The actual DN the call
will be routed to is determined by the Night Service Option number selected
at that time.