Troubleshooting - Napoleon BIPRO 825-3 User Manual

Troubleshooting

Problem
Low heat / Low flame
when valve turned to high.
Excessive flare-ups/
uneven heat.
Burners burn with yellow
flame, accompanied
by the smell of gas.
Rear and Side burners will
not light with the igniter,
but will light with a match.
Main burner will not
light with the igniter, but
will light with a match.
Humming regulator.
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or hood.
N415-0543CE-GB-DE JuNE 04.19
N415-0543CE-GB-DE.indd 17
Possible Causes
For propane - improper lighting procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other
debris in burner.
Dead battery / or installed incorrectly.
Loose electrode wire or
switch terminal wires.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Solution
Ensure lighting procedure is followed
carefully. All gas grill valves must be in the
off position when the tank valve is turned
on. Turn tank on slowly to allow pressure
to equalize. See lighting instructions.
Pipe must be sized according
to installation code.
Preheat grill with both main burners
on high for 10 to 15 minutes.
See assembly instructions.
Preheat grill with main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Refer to cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
17
EN
www.napoleon.com
6/4/2019 2:11:43 PM