Before Calling Service Personnel - Toshiba SD-P5000 Owner's Manual

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom
No power.
The LCD turned off by itself.
No sound.
The playback picture has
occasional distortion.
The player does not start
playback.
Playback does not follow the
course of the disc's program.
Buttons do not work.
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Cause
• The AC adapter or power plug is
disconnected.
• The automatic LCD off function turned the
LCD off.
• The equipment connected via the audio/
video cable is not set to receive DVD
signal output.
• The volume is too low.
• The audio receiver is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• Player is in fast forward or fast reverse
mode.
• The main unit was moved or given a
shock.
• The disc is not set firmly.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is inserted upside down.
• The disc is not inserted securely.
• The disc is dirty.
• The parental lock function is set.
• It is in the repeat playback mode, memory
playback, etc.
• Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operation.
Correction
• Connect the AC adapter or power plug
securely.
• Press any button.
• Select the correct input mode of the
audio receiver so you can listen to the
sound from the unit.
• Adjust the volume by turning the volume
control.
• Turn on the equipment connected with
the audio/video cable.
• Select the proper audio setting.
• Eject the disc and clean it.
• Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
• Vibrating or shaking the unit during
playback may produce distortion. This is
not a malfunction. If not restored to usual
status, stop playback and start again.
• Remove the disc and set it again.
• Insert a disc.
• Insert a playable disc. (Check the disc
type, color system and region number.)
• Insert the disc with the playback side
down.
• Insert the disc securely in the disc holder.
• Clean the disc.
• Cancel the parental lock function or
change the parental lock level.
• These operations may prevent a proper
progression of the contents.
• Turn the power on or off with the POWER
switch. Or disconnect the power plug and
insert it into the wall outlet again.
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