Trouble Shooting; Topcom Warranty; Warranty Period; Warranty Handling - Topcom BUTLER 3500 User Manual

7. TROUBLE SHOOTING

Symptom
No display
No tone
The icon flashes
Base or handset do not ring
Tone is good, but there is no
communication
Not possible to transfer a call on PABX
Telephone does not react to pressing the
keys

8. TOPCOM WARRANTY

8.1. WARRANTY PERIOD

The Topcom units have a 24-month warranty period. The warranty period starts on the day the new unit is purchased.
The warranty on batteries is limited to 6 months after purchase. Consumables or defects causing a negligible effect on
operation or value of the equipment are not covered.
The warranty has to be proven by presentation of the original purchase receipt, on which the date of purchase and the
unit-model are indicated.

8.2. WARRANTY HANDLING

A faulty unit needs to be returned to a Topcom service centre including a valid purchase note.
If the unit develops a fault during the warranty period, Topcom or its officially appointed service centre will repair any
defects caused by material or manufacturing faults free of charge.
Topcom will at its discretion fulfil its warranty obligations by either repairing or exchanging the faulty units or parts of
the faulty units. In case of replacement, colour and model can be different from the original purchased unit.
The initial purchase date shall determine the start of the warranty period. The warranty period is not extended if the unit
is exchanged or repaired by Topcom or its appointed service centres.

8.3. WARRANTY EXCLUSIONS

Damage or defects caused by incorrect treatment or operation and damage resulting from use of non-original parts or
accessories not recommended by Topcom are not covered by the warranty.
Topcom cordless phones are designed to work with rechargeable batteries only. The damage caused by the use of
non-rechargeable batteries is not covered under warranty.
The warranty does not cover damage caused by outside factors, such as lightning, water and fire, nor any damage
caused during transportation.
No warranty can be claimed if the serial number on the units has been changed, removed or rendered illegible.
Any warranty claims will be invalid if the unit has been repaired, altered or modified by the buyer or by unqualified, non-
officially appointed Topcom service centres.
Topcom Butler B3500/3501/Twin
Possible cause
Batteries uncharged
Handset turned OFF
Telephone cord badly connected
The line is occupied by another handset
Handset out of range
The base has no power supply
The handset is not registered on the
base
The ringing volume is zero or low
The dialling mode is wrong
The FLASH time is too short
Manipulation error
Topcom Butler B3500/3501/Twin
Solution
Check the position of the batteries
Recharge the batteries
Turn ON the handset
Check the telephone cord connection
Wait until the other handset hangs up
Bring the handset closer to the base
Check the mains connection to the base
Register the handset on the base
Adjust the ringing volume
Adjust the dialling mode (pulse/tone)
Set the unit to Long Flash time
Remove the batteries and put them back
in place
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