Network Troubleshooting; Setting The Ip Address And Subnet Mask Manually - Shure QLX-D Series User Manual

• Use multiple Ethernet switches to extend the network for larger installations

Network Troubleshooting

• Use only one DHCP server per network
• All devices must share the same subnet mask
• All receivers must have the same level of firmware revision installed
• Look for the illuminated network icon on the front panel of each device:
If the icon is not illuminated, check the cable connection and the LEDs on the Ethernet port.
If the Ethernet port LEDs are not illuminated and the cable is plugged in, replace the cable and recheck the LEDs and net­
work icon.
To check connectivity of WWB6 to the network:
1. Start WWB6 software and use Inventory view to see devices connected to the network.
2. If not, find the IP address from one of the devices on the network (such as a receiver) and see if you can ping it from
the computer running WWB6.
3. From a WINDOWS/MAC command prompt, type 'ping IPADDRESS' of the device (e.g. "ping 192.168.1.100").
4. If the ping returns success (no packet loss), then the computer can communicate with the device on the network. If the
ping returns failure (100% packet loss), then verify that the IP address of the computer is on the same subnet as the re­
ceiver.
5. If the pings are successful and the devices still do not show up in the WWB6 inventory, check to ensure all firewalls are
either disabled or allow the WWB network traffic to pass to the application. Check that firewall settings are not blocking
network access.

Setting the IP Address and Subnet Mask Manually

IP addresses and subnet masks can be manually set from the advanced menu in the receiver or from the monitor panel in
Wireless Workbench 6.
Network settings entered manually must be valid and conform to IP protocols to ensure proper network communication.
Receiver Menu
IP addresses and subnet addresses contain 4 groups of numbers. Each group can contain up to 3 digits. A decimal point sepa­
rates each group.
When setting an IP address or subnet address, each of the 4 groups must be edited individually. The following diagram shows
how the groups are mapped to the receiver display:
1. Press menu while holding the enter button to access the advanced menu.
2. Press the menu button to navigate to the IP menu.
3. Use the arrow buttons to set the mode to St (static) and press enter.
4. Use the arrow buttons to edit the first group. Press enter to save and continue to the next group.
5. Use the arrow buttons and enter button to edit the remaining 3 groups.
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