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Washing filter A
• Ensure the appliance is disconnected from the charger before removing the filter. Be
careful not to pull the 'ON' trigger.
• Check and wash the filter regularly according to instructions to
maintain performance.
• The filter may require more frequent washing if vacuuming fine dust or if used
mainly in 'Powerful suction' mode.
• To remove the filter, lift it out of the top of the appliance.
• Wash the filter with cold water only.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Leave the filter to dry completely for a minimum of 24 hours.
• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
• To refit, place the dry filter back into the top of the appliance. Make sure it is seated
properly.
Washing filter B
• To remove the filter, twist anti clockwise to the open position and pull away from
the appliance.
• Wash the inside of the filter under cold running water, rotating the filter to ensure all
pleats are covered.
• Gently tap the filter against the side of the sink several times to remove any debris.
• Repeat this process 4-5 times until the filter is clean.
• Place the filter upright, with the Max button facing upwards, and leave to dry
completely for a minimum of 24 hours.
• To refit, return the filter to the open position and twist clockwise until it clicks
into place.
Blockages – automatic cut-out
• This appliance is fitted with an automatic cut-out.
• If any part becomes blocked the appliance may automatically cut out.
• This will happen after the motor pulses a number of times (i.e switches on and off in
quick succession).
• Leave to cool down before looking for blockages.
• Ensure the appliance is disconnected from the charger before looking for blockages.
Failure to do so could result in personal injury.
• Clear any blockage before restarting.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
Looking for blockages
The motor will pulse when there is a blockage. Please follow the instructions below
to locate the blockage:
• Ensure the appliance is disconnected from the charger before looking for blockages.
Be careful not to pull the 'ON' trigger.
• Do not operate while checking for blockages. Doing so could result in
personal injury.
• Beware of sharp objects when checking for blockages.
• To check for blockages in the main body of the appliance, remove the clear bin and
cyclone as per the instructions in the cleaning the clear bin section and remove the
blockage. Please consult the 'Stubborn blockages' section of the illustrations for
further guidance.
• If you cannot clear an obstruction you may need to remove the brush bar. Use a
coin to unlock the fastener marked with a padlock. Remove the obstruction. Replace
the brush bar and secure it by tightening the fastener. Ensure it is fixed firmly before
operating the appliance.
• This product has carbon fibre brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• Refit all parts securely before using.
• Clearing blockages is not covered by your Dyson guarantee.
Charging and storing
• This appliance will switch 'OFF' if the battery temperature is below 3°C (37.4°F).
This is designed to protect the motor and battery. Do not charge the appliance and
then move it to an area with a temperature below 3˚C (37.4°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge.
Allow to cool for a few minutes.
• Avoid using the appliance with the battery flush to a surface. This will help it run
cooler and prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing please contact the Dyson Helpline.
• Use only Dyson chargers for charging this Dyson appliance.
• The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical
advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15 minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately, follow-
ing local ordinances or regulations.
Caution
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C (140°F), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
Looking after your Dyson appliance
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate
your guarantee.
• Store the appliance indoors. Do not use or store it below 3°C (37.4°F). Ensure the
appliance is at room temperature before operating.
• Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
Disposal information
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
• The battery should be removed from the product before disposal.
• Dispose of the exhausted filter in accordance with local ordinances or regulations.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
Online support
• For online help, general tips, videos and useful information about Dyson.
www.dyson.com/sv11supportvideos
www.dyson.com/support
Guarantee terms and conditions
Dyson customer care
Thank you for choosing to buy a Dyson appliance
After registering your 2 year guarantee, your Dyson appliance will be covered for
parts (excluding filters) and labour for 2 years from the date of purchase, subject to
the terms of the guarantee. If you have any queries regarding your Dyson appliance,
visit www.dyson.com/support for online help, general tips and useful information
about Dyson.
Alternatively, you can call the Dyson helpline with your serial number and details of
where/when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson helpline so we can discuss
the available options. If your Dyson appliance is under guarantee, and the repair is
covered, it will be repaired at no cost.
Please register as a Dyson
appliance owner
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are two ways to do this:
• By email.
• By calling the Dyson Helpline.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
Limited 2 year guarantee
Terms and conditions of the Dyson 2 year limited guarantee
What is covered
• The repair or replacement of your Dyson appliance (at Dyson's discretion) if it
is found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• This guarantee will only be valid if the appliance is used in the country in which it
was sold.
What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is
the result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to look
for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please
contact Dyson.
Summary of cover
• The guarantee becomes effective at the date of purchase (or the date of delivery if
this is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson appliance. Without this proof,
any work carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not extend
the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
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