Troubleshooting - LG Sound360 NP7860W Manual

Troubleshooting

Problem
No Power
No sound or sound
distortion
Bluetooth Pairing Failed
LG Sound Sync Failed
Speaker Not Properly
Working
Cause & Correction
y The battery is discharged. Charge the battery.
y The volume of this speaker or smart device may be set up to minimum. Adjust
the volume of this speaker or the smart device which is paired with the speaker.
y If the volume of the paired device is set up to maximum, the sound may be
distorted. Reduce the volume of the paired device.
y If you use this speaker for purposes other than playing music, it may not work
properly or the sound quality may decrease.
Bluetooth pairing may not work properly depending on the types of Bluetooth
devices or environments.
y Ensure Bluetooth is on.
y Deactivate Bluetooth on the Bluetooth-enabled device you are trying to pair
with, and then reactivate Bluetooth to try to pair again.
y Remove obstacles between this speaker and the Bluetooth-enabled device
you are trying to pair with.
y Ensure that the device you want to pair with has been already paired with
another Bluetooth-enabled device. If it is, disable the unwanted connection.
y If the connection fails, check this speaker and your TV for their power and
modes.
y If you turn off the TV and turn it on again, you will need to set up the LG sound
sync connection again.
y If this speaker works improperly, power it off and then back on again.
y If the battery has been completely discharged, Bluetooth information may be
deleted. Always maintain a charge to better ensure Bluetooth information is
saved.
y When this speaker' s power is off, the previous settings/mode may not be
saved. Reconnect settings/mode using the instructions for this speaker.
y Do not use this speaker where temperature and humidity are too high or too
low.
y Please contact LG Electronics Customer Service Center if you are still having
issues with this speaker.
Troubleshooting 13
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