Troubleshooting; Specifications - HoMedics HAVEN MR-100 Instruction Manual And Warranty Information

Troubleshooting

Problem Probable Cause(s)
Massage action No massage function button
does not start. was pressed.
The power cord is not
plugged in.
The power switch on the chair
is not turned on.
The remote control is not
plugged in.
Desired The correct massage function
massage button was not pressed.
action does
not start.
The current function must
complete a mini cycle (pass
through the top or bottom of
the track) before it can change.
The massage function button
was pressed too quickly after
the last button.
Massage rollers The fuse has failed.
stop while in
action.
The self-contained safety device Turn the main power switch to off,
may stop the action if the chair unplug the chair and wait 30
has operated for an excessive
period of time.
Massage action Additional press of massage
does not stop function button could have
after normal 20 restarted another massage
minute auto cycle.
shut off cycle.
Power will not
turn off on
remote control.
Power LED is
illuminated on
remote control,
but massage
functions will
not activate.
Unable to An object may be in the way
recline. of the backrest or footrest.
The gas spring is not attached Check underneath the chair to
Suggested Solution
Press one of the massage
function buttons to start manual
or programmed massage.
Plug the power cord into a
120-volt AC outlet.
Turn the power switch to on.
Check the remote control modular
jack to make sure it is correctly
plugged in.
When pressing the massage
function buttons, watch the LED's
on the remote control. They will
indicate the active function.
Wait for the rollers to pass the top
or bottom of the track from the
current position.
Wait several seconds and press the
desired function again.
Check the fuse. Replace if needed
with a standard 5A 250V fuse.
(See Fig. 5 on page 6 for fuse location.)
minutes before restarting.
Press the currently activated
massage function button to
discontinue the function or
press the Power button.
Turn off power with main power
switch on the back of chair
Turn off power with main power
switch on the chair back. Wait 15
seconds and turn the switch
back on. Press Power on the
remote control again.
Check to make sure there is a
clear path for both the backrest
and footrest.
make sure the gas spring is
attached to the hook (both
pieces are marked in red).

Specifications

Model Number
Operating Voltage
Power Consumption
Massage Rollers
Massage Functions
Multi-massage Options
Pre-Programmed Massage Sessions
Adjustable Functions
Total Massage Stroke Length
Recline Angle
Recline Type
Footrest
Auto Timer Shut Off
Chair Dimensions
Chair Weight
Cover Fabric Material
Warranty
* Specifications are subject to change without prior notice.
TWO YEAR LIMITED WARRANTY
(valid in continental USA only)
HoMedics, Inc. guarantees this product free from defects in material and workmanship for a period of
two years from the date of original purchase, except as noted below. This warranty provides for parts,
labor, and structural warranties. Havenly Replacement service (as defined below) is included in this war-
ranty during the first year of the warranty and is utilized when HoMedics determines that it is necessary.
Havenly Replacement Service
With our exclusive Havenly Replacement service, our representatives will deliver
a new or like new Haven Massage Chair to you to replace your old Haven
Massage Chair.
The Havenly Replacement service is available in the continental United States
only. The Havenly Replacement service will provide for (1) delivery of a new or
like new Haven Massage Chair to your home and (2) pick up of your Haven
Massage Chair that requires servicing during normal business hours. You and
the delivery representative will schedule a window of time for the Havenly
Replacement service. Scheduled appointments missed by you will be charged
a redelivery fee. Also, areas outside of regular delivery areas may require an
extra charge or may not have Havenly Replacement service available. Special
circumstances outside of regular delivery circumstances may require an extra
charge or may not have Havenly Replacement service available.
Areas outside of regular delivery areas are determined solely at HoMedics' dis-
cretion. Special circumstances outside of normal delivery circumstances are
determined solely at HoMedics' discretion. It is at HoMedics' sole discretion that
the determination is made of whether an extra charge should be applied for
Havenly Replacement service outside of regular delivery areas or outside of nor-
mal delivery circumstances or whether Havenly Replacement service should be
determined not to be available.
If Havenly Replacement service is needed within 90 days of original purchase of
the Haven Massage Chair, then a new chair will be brought to you. If Havenly
MR-100
120V
85W
4
Roll, Knead, Tap
Roll/Knead, Roll/Tap
5
Speed, Width, Height
21"
Approx. 110 – 165 degrees
Manual
Integrated
20 minutes
29" W x 38"L x 47"H (not reclined)
29"W x 68"L x 27"H (fully reclined)
Approx. 106 lbs.
Synthetic Leather, Micro Fiber
2 year limited
1 5