Obtaining Warranty Service; Consumer Arbitration Program - Airstream Tommy Bahama Interstate Nineteen 2020 Owner's Manual

General Information
properly ventilate the vehicle; Improper electric
power supply or improper vehicle hookup to other
facilities; and, Acts or omissions of any person
or entity other than Airstream� (Note: It shall be
concluded that the travel trailer has been used for
commercial and/or business purposes if the travel
trailer owner or user files a tax form claiming any
business or commercial tax benefit related to the
travel trailer, or if the travel trailer is purchased,
registered or titled in a business name.)

Obtaining Warranty Service

In order to obtain warranty service under this Limited
Warranty, the owner must do all of the following:
1� Owner and dealer representative must complete
and return the Customer Performance Checkout
within 10 days from delivery of the vehicle,
2� Notify Airstream or one of its authorized,
independent dealers of any claimed defect within
the warranty period or 10 days thereafter,
3� Provide notification of a defect within 10 days of
discovery of that defect, and
4� Promptly return the motorhome to an authorized
Airstream dealer or Airstream for repairs�
If you believe a defect covered by this Limited Warranty
still exists after an attempted repair by an authorized
Airstream dealer, you must contact Airstream at the
following address, specifying:
1� The complete serial number of the motorhome,
2� The date of original purchase and the date of
original delivery,
3� The name of the selling dealer, and
4� The nature of the problem and the steps or service
which have been performed�
Airstream, INC�
428 West Pike Street
P�O� Box 629
Jackson Center, Ohio 45334-0629
Attention: Owner Relations Department
Airstream may direct you to an authorized Airstream
dealer, or may request that you bring your motorhome
to the Airstream factory in Jackson Center, Ohio for
repairs�
3-4
Airstream does not control the scheduling of repairs
at its authorized Airstream dealers, and repairs at the
Airstream factory may not be immediately available�
Therefore, you may encounter delays in scheduling
repairs and/or completion of repairs� All costs
associated with transporting the motorhome for any
warranty service shall be the sole responsibility of the
owner�

Consumer Arbitration Program

For recreation vehicles purchased in the State of
California, Airstream, Inc� participates in the Consumer
Arbitration Program for Recreation Vehicles (CAP-RV).
This third-party dispute resolution program is available,
at no charge to you, to settle unresolved warranty
disputes for recreation vehicles� This dispute resolution
program reviews eligible product and service related
complaints involving warranty covered components�
To find out more about this program, or to request
an application/brochure, please call the Arbitration
Administration office toll-free 800.279.5343. The CAP-
RV program operates as a certified mechanism under
the review of the California Arbitration Certification
Program� Members of the armed forces who purchased
the vehicle in California, or who were stationed in
or a resident of California at the time of purchase
(regardless of state of purchase) or who are stationed
in California at the time of application to this program
may utilize the CAP-RV program�
Events That Discharge Airstream's Obligations
Under This Limited Warranty
Misuse or neglect, accidents, unauthorized alteration,
failure to provide reasonable and necessary
maintenance (see Owner's Manual), damage caused
by off road use, collision, fire, theft, vandalism,
explosions, overloading in excess of rated capacities,
odometer tampering, and use of the motorhome
for commercial, business, or rental purposes shall
discharge Airstream from any express or implied
warranty obligation to repair any resulting defect�
2020 Tommy Bahama Interstate Nineteen