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2 Machine information
2.5 Remote access
2.5.4 Example of a session via remote access
Prerequisite
The service session has already been established. You want to open a chat ses-
sion with the machine operator, then control the machine control via the desktop
control, transfer data, and record the entire service session.
Starting a chat session
The chat function allows each participant to send text messages once it has been
started. The participant can choose the participant to which he or she wants to
send a message or broadcast the message to all service technicians who are
logged onto the system.
The chat function can be started within the menu at any time. For communication
with the machine operator, it is advisable to start the chat function before executing
the desktop control function or a file transfer.
Procedure
1.
To start chatting, click the "Chat" button.
2.
Select the recipient. The default setting is "All Participants".
3.
Click the "Send" button to send the text message to the participant. You can
optionally use the enter key.
Fig. 2-38: Select recipient
Click the "−" button at the top right of the chat window to close the chat. If a partici-
pant closes the chat window, the initiator receives a message. The person who
closed the Chat window cannot open it again. The initiator must end the chat and
restart it to give all participants a chat window again.
2-68
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 08/2008
08/2008
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