Solution:
1.
Is it okay to extend the margin at the leading edge of the paper?
Yes
Go to the next step.
No
Contact your service representative.
2.
Is it okay not to print some part of the image on the leading edge of the paper?
Yes
Go to the next step.
No
Go to Step 6.
3.
Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use and
increase the value for [Leading Edge] in 1210: [Erase Margin] by 0.5 mm.
4.
Print the image. Is the problem resolved?
Yes
Finished!
No
Go to the next step.
5.
Is the margin at the leading edge of the paper 10 mm or less?
Yes
Repeat Steps 3 to 5.
No
Replace the fusing unit. If the problem persists, contact your service representative.
6.
Is it okay to change the image position?
Yes
Go to the next step.
No
Contact your service representative.
7.
Select [Machine: Image Position] in [Advanced Settings] for the custom paper in use and
increase the value for [With Feed] of [Image Position: Side 1] in 1101: [Image Position]
by 0.5 mm.
8.
Print the image. Is the problem resolved?
Yes
Finished!
No
Go to the next step.
9.
Is the margin at the leading edge of the paper 10 mm or less?
Yes
Repeat Steps 7 to 9.
Frequent Paper Misfeeds
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