Page 1: Operating Instructions
Operating Instructions Troubleshooting: TCRU/ORU For safe and correct use, be sure to read Safety Information before using the machine.
Page 3: Table Of Contents
TABLE OF CONTENTS Introduction................................. 6 How to Read This Manual..........................7 Symbols................................7 Disclaimer................................7 Notes................................7 1. Before You Begin About This Manual............................. 9 Guide to Components............................10 About the Display for Options.........................11 Before you change a setting..........................12 About Printing Surfaces............................13 2. Troubleshooting Service Call Problems (SC Codes) What Are SC Codes?............................
Page 4 Color Loss................................. 37 White Spots..............................37 Blister-like White Spots..........................38 Mottling.................................39 Density Problems.............................. 42 Uneven Image Density..........................42 Uneven Density from Top to Bottom......................45 Fainter Leading Edge...........................46 Fainter Trailing Edge............................48 Uneven Density within 90 mm (3.5 in.) of the Trailing Edge..............49 Periodic Density Fluctuation........................
Page 5 If (J099/J424/J425/J439/J440) Appears................... 80 If (J430/J431/J445/J446/J460/J461) Appears................81 If (J085/J086/J087) Appears When Using Coated Paper..............82 Paper Skew...............................83 Wrong Detection of Skew..........................84 Double Feeding..............................85 Wrong Detection of Double Feeding......................88 Paper Misfeeding.............................89 Paper Feed Problems Affecting Image Quality....................93 The Image Is Positioned Incorrectly......................93 Image Scaling Error on the Side 1 of Paper....................94 Image Scaling Error on the Side 2 of Paper....................95 Paper Edges Are Soiled (1)........................
Page 6 Trailing edge of stapled sheets close to the paper exit................138 Sheets cannot be stapled properly......................139 Finisher SR5110/Booklet Finisher SR5120....................141 Delivered Sheets Are Not Stacked Properly................... 141 Large Delivered Sheets Are Not Stacked Properly................142 Trailing edge of stapled sheets close to the paper exit................144 Sheets cannot be stapled properly......................
Page 7 Improving Throughput When Printing on Coated Paper with a Thickness Equivalent to Paper Weight 7 or Higher................................178 Reducing the Waiting Time When Different Types of Paper are Used............. 180 Reducing the Time the Machine Takes to Return from Standby Mode............. 182...
Page 8: Introduction
Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Page 9: How To Read This Manual
How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using functions. This symbol indicates points that may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed. Be sure to read these explanations.
Page 11: Before You Begin
1. Before You Begin About This Manual If the machine will not print, does not print as expected, or exhibits any other problem, find the problem in this manual and troubleshoot accordingly. • Before you replace any unit: • To prevent electrical shock, turn off the printer controller on the machine control panel, switch off the main power switch then the AC power switch, and then disconnect the machine from the power supply.
Page 12: Guide To Components
1. Before You Begin Guide to Components • Do not remove any covers or screws other than those explicitly mentioned in this manual. Inside this machine are high voltage components that are an electric shock hazard and laser components that could cause blindness. Contact your sales or service representative if any of the machine's internal components require maintenance, adjustment, or repair.
Page 13: About The Display For Options
About the Display for Options About the Display for Options This machine displays all of the adjustment items in the Adjustment Settings for Operators menu and advanced settings for custom paper regardless of whether or not the items are for options. Note that any modifications to the option settings do not take effect unless the applicable options are installed on this machine.
Page 14: Before You Change A Setting
1. Before You Begin Before you change a setting • When changing the current settings, make a note of their present values before changing them. • If the problem persists even though the setting has been changed, restore the value noted. •...
Page 15: About Printing Surfaces
About Printing Surfaces About Printing Surfaces Depending on the setting, printed copies are fed as follows: Side 1 is the surface of the paper printed during one-sided printing, or the surface of the first print during duplex printing. Side 2 is the surface of the paper printed on the back side of Side 1 during duplex printing. Single-sided printing: Printed side face down DSM008 A.
Page 16 1. Before You Begin Duplex printing DSM010 A. Side 1 B. Paper feed direction of Side 1 C. Side 2 D. Paper feed direction of Side 2...
Page 17: Troubleshooting Service Call Problems (Sc Codes)
2. Troubleshooting Service Call Problems (SC Codes) What Are SC Codes? If an error occurs during operation, the machine displays an SC code ("SCnnn", where "nnn" is a three- digit number). The machine stops and cannot be used when an SC code is displayed. If an SC code appears: Write down the SC number.
Page 18: Sc Code List
2. Troubleshooting Service Call Problems (SC Codes) SC Code List This table contains a list of selected SC codes. If the SC code that is displayed on the control panel is listed in this table, carry out the recommended procedure. If the SC Code is not listed in this table, contact your service representative.
Page 19: Troubleshooting Image Quality Problems
3. Troubleshooting Image Quality Problems Toner Spotting/Staining Paper Is Spotted with Toner Paper is soiled with toner spots of 0.5–1 mm (0.02–0.04 inches) in diameter. CEZ538 Cause: Toner fragments have slipped through the cleaning web, which cleans the pressure roller, and re- adhered to paper.
Page 20: Black Spots
3. Troubleshooting Image Quality Problems Solution: Increasing the temperature when using thin paper with a thickness equivalent to Paper Weight 0 or 1 may cause paper curling, resulting in paper jams at the fusing unit. Carry out steps from Step 6 when using thin paper with a thickness equivalent to Paper Weight 0 or 1.
Page 21: Streaks (1)
Toner Spotting/Staining 314 mm (12.4 in.) CZC307 Cause: The drum is scratched or stained. Solution: Detach the photoconductor unit and check the drum surface. Is the surface scratched? Replace the photoconductor unit. Contact your service representative. If the problem persists, contact your service representative. •...
Page 22 3. Troubleshooting Image Quality Problems CZC346 Cause: • The charger is stained. • The cleaning unit for PCU has worn out. • The drum surface is scratched. Solution: In the [Main Unit: Maintenance] group on the [Adjustment Settings for Operators] menu, select 0522: [Execute Charger Cleaning] and execute [Charger Cleaning].
Page 23: Streaks (2)
Toner Spotting/Staining • For details about replacing the charge unit, cleaning unit for PCU and photoconductor unit, see Replacement Guide. Streaks (2) Extended, blurred streaks parallel to the paper feed direction appear. The streaks also appear randomly in the margins. CWH401 Cause: If the temperature or humidity is low, remaining toner might be missed by the cleaning blade of the...
Page 24: Streaks (3)
3. Troubleshooting Image Quality Problems Streaks (3) Streaks appear in solid-filled areas. CEZ542 Cause: If the toner contains small clumps, they disintegrate in the development unit, producing streaks. This problem may occur if the machine is left unattended for a long period or the toner bottle is kept out of its moisture-proof bag for a long period.
Page 25: Two 13-Mm Long Vertical Streaks
Toner Spotting/Staining DTH009 These are not toner streaks. You can remove them by rubbing them with an eraser or similar. Cause: If the machine remains in standby mode without paper or toner in it for a long time, friction between the pressure roller and the cleaning web may cause dust to accumulate, resulting in streaks.
Page 26 3. Troubleshooting Image Quality Problems 50 mm (2.0 in.) 13 mm (0.5 in.) 67 mm (2.6 in.) 13 mm (0.5 in.) CZC313 Cause: The invert exit drive rollers or invert exit idle rollers in the drawer are soiled. This may occur if sheets are delivered face down after one-sided printing. Solution: Clean the rollers, sensors, and guide boards in the drawer.
Page 27: Two 14-Mm Wide Streaks
Toner Spotting/Staining Pull down and open the cover D4. CZC301 Clean the rollers, sensors, and guide boards. For details about cleaning the parts, see page 106 "Cleaning the Paper Feed Path". CZC302 After cleaning, restore the machine so that it resumes operation. Two 14-mm Wide Streaks Two 14-mm wide streaks parallel to the paper feed direction appear.
Page 28 3. Troubleshooting Image Quality Problems Cause: The exit drive rollers, exit idle rollers, exit relay drive rollers, or exit relay idle rollers in the drawer are soiled. Solution: Clean the rollers, sensors, and guide boards in the drawer. Make sure that the system is turned off and the machine power cord is disconnected from the power source.
Page 29: Stained Paper Edges
Toner Spotting/Staining CZC342 After cleaning, restore the machine so that it resumes operation. Stained Paper Edges Solution: If the paper edges are stained, carry out the procedure in page 65 "Insufficient Toner Fusing". Stained Background Random "powdered" dots appear, creating a dirty background. The background may be partially or completely stained.
Page 30: Ghosting
3. Troubleshooting Image Quality Problems Partially stained background CEZ544 Cause: This may occur because of wearing of the developer, drum unit, or charger. Solution: If a message prompting replacement of a unit has appeared, replace the unit. In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image Density] and execute [Adjust Image Density].
Page 31: Scratched Images And Stained Paper Edges
Toner Spotting/Staining 314 mm (12.4 in.) CZC308 Cause: The image transfer current is transmitted to the drum, where a potential difference occurs between a developed area and non-developed area and causes the intended image to be reproduced. This may occur if: •...
Page 32 3. Troubleshooting Image Quality Problems CNT008 Cause: When a relatively stiff, thick paper is delivered, the entrance guide board for the transfer unit is warped toward the intermediate transfer belt due to the stiffness of the paper. The edge of the entrance guide board comes into contact with the toner on the belt to cause images to be scratched and paper edges to be soiled.
Page 33: Toner Scatter
Toner Scatter Toner Scatter Toner Scatter (1) Toner is scattered around a solid-fill print. CEZ545 Cause: This may occur if printed at low temperature or humidity. • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Preparation.
Page 34: Toner Scatter (2)
3. Troubleshooting Image Quality Problems Print the image. Is the problem resolved? Finished! If the problem also occurs on side 2 of the paper, perform the solution described in "(b) If the problem occurs on side 2". Increase the absolute value of the negative current by another 5%. Repeat Step 2.
Page 35 Toner Scatter Cause: Air contained between images is compressed and blows off parts of a line. This may occur if: • Printing is done at high temperature or humidity • Using coated or other slippery paper • Printing line images at less than 5 mm (0.2 inches) intervals •...
Page 36: Toner Scatter (3)
3. Troubleshooting Image Quality Problems 2. Check the present value. Is it the upper limit? Yes Go to Step 5. Go to the next step. 3. Increase the absolute value of the current by 5 A in [Image Transfer Output]. 4.
Page 37 Toner Scatter 8-13 mm (0.3-0.5 in.) 20 mm (0.8 in.) CNT009 Cause: A shock jitter occurs when the trailing edge of the paper leaves the paper guide during paper transfer and causes toner scattering. This may occur if paper with a thickness equivalent to Paper Weight 4 or higher is used. •...
Page 38 3. Troubleshooting Image Quality Problems Print the image. Is the problem resolved? Finished! Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 100 A, contact your service representative.
Page 39: Color Loss
Color Loss Color Loss White Spots White spots of 0.2–0.3 mm (0.008–0.01 inches) in diameter appear. CEZ549 Cause: This may occur if printed at low temperature or humidity. • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Preparation.
Page 40: Blister-Like White Spots
3. Troubleshooting Image Quality Problems Print the image. Is the problem resolved? Finished! If the problem also occurs on side 2 of the paper, perform the solution described in "(b) If the problem occurs on side 2". Decrease the absolute value of the negative current by another 5 A. Repeat Step 2.
Page 41: Mottling
Color Loss CEZ602 Cause: This may occur if a solid image is printed on coated paper, if a solid image is printed during duplex printing, or if printing is done at low temperature. Solution: If blister-like white spots appear, carry out the procedure in page 65 "Insufficient Toner Fusing". Mottling Mottling occurs in solid-filled areas.
Page 42 3. Troubleshooting Image Quality Problems Mottled Cause: The transfer electric field on the concave portion of paper is weakened to cause a decrease in transcription. This may occur if: • Using paper with a rough surface • Continuously printing an image that consumes little toner •...
Page 43 Color Loss Print the image. Is the problem resolved? Finished! Replace the paper with smoother paper. If the problem persists, contact your service representative.
Page 44: Density Problems
3. Troubleshooting Image Quality Problems Density Problems Uneven Image Density The density is uneven. Solution: The solution depends on the type of unevenness. Carry out the appropriate procedure from those in the following table: (A) The density is uneven across the entire image. Affected area Solution The density from...
Page 45 Density Problems Affected area Solution The top and 1. In the [Main Unit: Image bottom are fainter Quality] group on the or denser. [Adjustment Settings for Operators] menu, select 0202: [Adjust Image cez554 Density] and execute [Adjust Image Density]. 2. If the problem persists, contact your service representative.
Page 46 3. Troubleshooting Image Quality Problems Affected area Solution The center is 1. In the [Main Unit: Image fainter or denser Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image cez558 Density] and execute [Adjust Image Density]. 2.
Page 47: Uneven Density From Top To Bottom
Density Problems Uneven Density from Top to Bottom The density is uneven from top to bottom. CEZ561 • You can adjust the density of halftone images, but not that of solid fills. Cause: This may occur at high temperature or humidity. Solution: In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0206: [Density Difference: Across Feed].
Page 48: Fainter Leading Edge
3. Troubleshooting Image Quality Problems • For details about replacing the charge unit and photoconductor unit, see Replacement Guide. Fainter Leading Edge The leading edge is fainter. CEZ562 Cause: At low temperature or when using thin coated paper, this may occur if the paper transfer current is insufficient.
Page 49 Density Problems (a) Increase the current value Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, and then record the set values of [Leading Edge] and [Leading Edge Length] in 1204: [Paper Transfer Output Correction: Paper Edge]. For [Leading Edge Length], is the set value the upper limit? Go to Step 7.
Page 50: Fainter Trailing Edge
3. Troubleshooting Image Quality Problems (b) Decrease the current value Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use and decrease [Leading Edge] of 1204: [Paper Transfer Output Correction: Paper Edge] by 10%. Print the image. Is the problem resolved? Finished! Decrease the value by a further 10 percentage points.
Page 51: Uneven Density Within 90 Mm (3.5 In.) Of The Trailing Edge
Density Problems Solution: Measure in millimeters how far the fainter area extends from the trailing edge. Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use, select 1204: [Paper Transfer Output Correction: Paper Edge] and configure the following setting.
Page 52 3. Troubleshooting Image Quality Problems 90 mm 90 mm (3.5 in.) (3.5 in.) CEZ564 Cause: This may occur if: • Printing is done at low temperature or humidity • Printing a single-dot halftone image • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Preparation.
Page 53: Periodic Density Fluctuation
Density Problems Repeat Steps 2 and 3. If the problem persists even though you have increased the value to +1.0%, contact your service representative. <If the area within 90 mm (3.5 inches) of the trailing edge is denser> Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use and check the set values of [Transfer Timing Roller] in 1351: [Motor Speed].
Page 54: Entire Image Faint
3. Troubleshooting Image Quality Problems Solution: Before you perform the solution procedure, make sure that the environmental conditions where you are using the machine meet those recommended for use. For details on the environmental conditions for use, see "Where to Put Your Machine", Maintenance and Management. The solution depends on the interval.
Page 55: Color Is Too Dense
Density Problems Cause: This may occur if: • Continuously printing an image that consumes little toner • The machine has not been used for a long time • The machine is located somewhere very humid and has not been used for a while Solution: In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image Density] and execute [Adjust Image Density].
Page 56: Broken Thin Lines
3. Troubleshooting Image Quality Problems Cause: This may occur if: • Continuously printing an image that consumes much toner • The machine has not been used for a long time • The machine is located somewhere very humid and has not been used for a while Solution: In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image Density] and execute [Adjust Image Density].
Page 57: Blurred Images
Density Problems CEZ569 Cause: Oblique (approximately 45°) thin lines or thin lines printed in faint colors are likely to contain breaks. Solution: In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image Density] and execute [Adjust Image Density]. Print the image.
Page 58: Dropouts (Character Voids)
3. Troubleshooting Image Quality Problems 314 mm (12.4 in.) 314 mm (12.4 in.) CZC310 Cause: If the machine is left unattended for a long period in an environment where temperature and humidity are high, corona products on the drum absorb moisture to prevent a buildup or removal of static electricity on the drum.
Page 59 Density Problems CNT003 Cause: This may occur if: • Continuously printing an image that consumes much toner • The machine has not been used for a long time • The machine is located somewhere very humid and has not been used for a while Solution: In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0202: [Adjust Image Density] and execute [Adjust Image Density].
Page 60: Afterimages
3. Troubleshooting Image Quality Problems Afterimages An afterimage of the image printed just before the intended image appears. CZC311 Cause: This may occur when the image record on the intermediate transfer belt has largely changed. For example, this may occur when a solid-fill image is printed after horizontal lines are printed continuously. A potential difference occurs between an image portion and non-image portion on the intermediate transfer belt as a result of continuous printing of horizontal lines, causing the horizontal lines to become obvious on the next solid-fill image.
Page 61: White Streaks
Density Problems Select [Machine: Image Quality] in [Advanced Settings] for the custom paper in use and decrease the value of [Side 1] or [Side 2] in 1203: [Paper Transfer Output] by 10 A. Example: -200 A to -190 A Print the image. Is the problem resolved? Finished! Repeat Steps 3 and 4.
Page 62: Shock Jitter: When The Paper Is Inserted
3. Troubleshooting Image Quality Problems Check the present value. Is it the upper limit? Go to Step 5. Go to the next step. Increase the value by 5 mm in [Trailing Edge Length]. Print the image. Is the problem resolved? Finished! Go to the next step.
Page 63 Density Problems Cause: Horizontal black streaks might occur at the position 270 mm from the leading edge of the paper due to the shock when the paper is inserted being transmitted to the paper transfer part. This may occur if: •...
Page 64 3. Troubleshooting Image Quality Problems Contact your service representative. Decrease the value by one level in [Process Speed Setting]. Print the image. Is the problem resolved? Finished! Repeat Steps 8 to 10. If the problem persists even though you have decreased the value to [Low], contact your service representative.
Page 65: Gloss Problems
Gloss Problems Gloss Problems Vertical Glossy Lines Glossy lines perpendicular to the paper feed direction appear. 251 mm 251 mm (10 inches) (10 inches) DTH012 Cause: Glossy lines perpendicular to the paper feed direction may appear 251 mm (10 inches) from the boundary of the margin and the solid image (in the paper feed direction).
Page 66: Insufficient Gloss
3. Troubleshooting Image Quality Problems Print the image on twenty sheets. Do glossy lines appear on the tenth sheet and later sheets? Repeat Step 2 and 3. If the problem persists even though the setting has reached its minimum value, contact your service representative. If the problem is resolved, go to the next step.
Page 67: Fusing Problems
Fusing Problems Fusing Problems Insufficient Toner Fusing This section explains how to resolve the problem of insufficient toner fusing on printed copies. • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Preparation.
Page 68: Improving Image Quality When Using Different Types Of Paper
Repeat Step 2 until the temperature reaches 185 degrees. Is the problem resolved? Yes Finished! Go to the next step. Check the type of your machine. Is it Pro 8300S? Yes No further improvement is likely. Contact your service representative. Perform Procedure 2, "Changing the process speed".
Page 69 Fusing Problems may result in glossy streaks or poor fusing, depending on the combination of the paper type and the image being printed. The following procedure will reduce productivity, but will help if image quality is important. Conditions where image quality may be improved •...
Page 70 3. Troubleshooting Image Quality Problems...
Page 71: Troubleshooting Paper Delivery Problems
4. Troubleshooting Paper Delivery Problems Frequent Paper Misfeeds Depending on the cause of the problem, do one of the following: Coated or another type of unsupported paper is loaded in the machine's tray. Load paper not supported by the machine's paper tray (Trays 1-3) in the wide LCT or another paper tray that supports the paper.
Page 72: Wrapped Around The Upper Fixing Side Separation Plate
4. Troubleshooting Paper Delivery Problems Sheets are curled or wavy. • Flatten curls and waviness before loading paper. • Turn the sheets the other way up or smooth the edges before loading. • Stacking too many sheets may cause the sheets on top to curl greatly. If this happens, reduce the number of stacked sheets.
Page 73 Frequent Paper Misfeeds Solution: Is it okay to extend the margin at the leading edge of the paper? Go to the next step. Contact your service representative. Is it okay not to print some part of the image on the leading edge of the paper? Go to the next step.
Page 74 4. Troubleshooting Paper Delivery Problems Replace the fusing unit. If the problem persists, contact your service representative. • For details about how to replace the fusing unit, see Replacement Guide.
Page 75: Messages Reporting Paper Misfeeds
Messages Reporting Paper Misfeeds Messages Reporting Paper Misfeeds Paper misfeeds are reported by messages and jam codes. Resolve the problem according to the jam code. CWH406 If (J049) Appears Cause: Paper is skewed. Solution: Depending on the cause of the problem, do one of the following: The side fences in the paper tray are too far apart.
Page 76 4. Troubleshooting Paper Delivery Problems • For details about how to attach the small tab end fence, see "Loading Paper into the Two-tray Wide Large Capacity Tray", Preparation. • Replace the small tab end fence after use. Colored paper or transparencies are loaded in the paper tray. Paper edges may not have been detected correctly.
Page 77: If (J050) Appears
Messages Reporting Paper Misfeeds <If custom paper is used> 1. Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1341: [Jam Detection] and set [Skew Detection] to [Off]. <If custom paper is not used> 1.
Page 78 4. Troubleshooting Paper Delivery Problems The side fences in the paper tray are too far apart. If the side fences are too far apart, the paper may shift. Adjust the side fences to match the paper width. When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
Page 79: If (J080) Appears
Messages Reporting Paper Misfeeds Contact your service representative. • When you set [Deactivate Image Position Adjustment Across Feed] to [Deactivate Only Jam Detection], the printed image may become misaligned. Sheets of mixed type, thickness, or color are loaded in the paper tray. Load identical sheets in the paper tray.
Page 80: If (J082) Appears
4. Troubleshooting Paper Delivery Problems • When you set [Registration Jam Detection with Feed Direction] to [Off], the printed image may become misaligned at the leading edge. If (J082) Appears Cause: This may occur if: • When printing on a paper with rigidity of Paper Weight 5 •...
Page 81 Messages Reporting Paper Misfeeds Lower the lever in the direction of the arrow. ECG080 Check that the indicator decal on the back of the lever is visible. ECG081 The height of the paper transfer unit is changed to allow the applicable types of paper to be fed. ECG082 Print the image.
Page 82: If (J099/J424/J425/J439/J440) Appears
4. Troubleshooting Paper Delivery Problems • To feed paper other than the target paper after printing, return the lever to its original position. When lever operation is performed when feeding paper other than the target paper, it may cause a paper jam in the post-processing device. If (J099/J424/J425/J439/J440) Appears Cause: Double feeding has occurred.
Page 83: If (J430/J431/J445/J446/J460/J461) Appears
Messages Reporting Paper Misfeeds 1. Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use and set [Vacuum Fan Level] in 1311: [2-Tray LCIT] to 70%. 2. If the problem persists, lower [Vacuum Fan Level] by 10% at a time. If the problem still persists even though you have lowered the value to 50%, please contact your service representative.
Page 84: If (J085/J086/J087) Appears When Using Coated Paper
4. Troubleshooting Paper Delivery Problems If (J085/J086/J087) Appears When Using Coated Paper Cause: If custom paper with a paper size of A4 or larger and a paper thickness of 4 (105.1 to 163.0 g/m ) or less is ejected with the printed side facing down in single-sided printing, the paper may jam due to two sheets becoming stuck together at the time of sheet inversion.
Page 85: Paper Skew
Paper Skew Paper Skew Depending on the cause of the problem, do one of the following: The side fences in the paper tray are too far apart. If the side fences are too far apart, the paper may be skewed. Adjust the side fences to match the paper width.
Page 86: Wrong Detection Of Skew
4. Troubleshooting Paper Delivery Problems Wrong Detection of Skew Depending on the cause of the problem, follow the procedure below: An envelope is used. If an envelope flap at the trailing edge is oblique, a skew may be wrongly detected when the envelope is transferred with its flap open.
Page 87: Double Feeding
Double Feeding Double Feeding Depending on the cause of the problem, do one of the following: Is the paper feed roller covered with paper dust? Paper dust may decrease the traction of the paper feed roller and result in double feeding due to paper slippage or insufficient separation.
Page 88 4. Troubleshooting Paper Delivery Problems Paper weight Curl amount Face curl: 10 mm Paper Weight 9 Back curl: 0 mm Correcting curl 1. Place the curled surface down on a flat surface. 2. Hold the end of the paper and straighten it in the opposite direction to the curl direction so that the paper is rounded.
Page 89 Double Feeding By attaching the tab fence, you can prevent air from leaking at the trailing edge of the paper and improve separation. For details about attaching the tab fence, see "Preparation" supplied with the machine. Two-tray wide LCT is used. The factory-set airflow of the wide LCT may not be strong enough to separate the sheets.
Page 90: Wrong Detection Of Double Feeding
4. Troubleshooting Paper Delivery Problems Wrong Detection of Double Feeding Depending on the cause of the problem, do one the following: Paper with high paper-to-paper adhesion is used. Paper with high paper-to-paper adhesion may be wrongly detected as double feeding. Ruffle the paper well before use.
Page 91: Paper Misfeeding
Paper Misfeeding Paper Misfeeding Depending on the cause of the problem, do one of the following: Have you ruffled the paper properly? Not ruffling the paper properly may cause paper misfeeding. Remove the paper, ruffle it, and reload it. For details about ruffling paper, see "Fanning the paper", Preparation. The side fences in the paper tray are too close together.
Page 92 4. Troubleshooting Paper Delivery Problems Paper weight Curl amount Face curl: 10 mm Paper Weight 9 Back curl: 0 mm Correcting curl 1. Place the curled surface down on a flat surface. 2. Hold the end of the paper and straighten it in the opposite direction to the curl direction so that the paper is rounded.
Page 93 Paper Misfeeding <If two or more misfeeds occur in a day for the same tray> 1. Set the separation pressure level for the tray to level 2 by moving the adjuster one level from the default position toward you. <If two or more misfeeds occur in a day for the same tray with separation pressure level 2 set> 1.
Page 94 4. Troubleshooting Paper Delivery Problems • Is the three-tray wide LCT fan disabled? Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1301: [3-Tray LCIT] and set [Fan Setting] to [Off]. • Have you flattened the envelope? Flatten the envelope and all its edges to eliminate air before loading.
Page 95: Paper Feed Problems Affecting Image Quality
Paper Feed Problems Affecting Image Quality Paper Feed Problems Affecting Image Quality The Image Is Positioned Incorrectly Original Output Paper feed direction CEZ523 Cause: Depending on the paper thickness, floppiness, edge roughness, and curl, the image may become mispositioned. Solution: Adjust the image position.
Page 96: Image Scaling Error On The Side 1 Of Paper
4. Troubleshooting Paper Delivery Problems • For details about specifying settings in the [Adjustment Settings for Operators] menu and [Advanced Settings] menu, see Adjustment Item Menu Guide. Image Scaling Error on the Side 1 of Paper Original Output Paper feed direction CEZ524 Cause: An image scaling error may occur because of expansion or contraction of the paper.
Page 97: Image Scaling Error On The Side 2 Of Paper
Paper Feed Problems Affecting Image Quality Image Scaling Error on the Side 2 of Paper Original Output Side 1 Side 2 Paper feed direction CEZ525 Cause: An image scaling error on the side 2 of the paper may occur because the paper expands or contracts after the image on the side 1 of the paper has been fused.
Page 98: Paper Edges Are Soiled (1)
4. Troubleshooting Paper Delivery Problems Paper Edges Are Soiled (1) 14 mm 14 mm (0.6 in.) (0.6 in.) 33 mm 33 mm (1.3 in.) (1.3 in.) DTH013 Cause: The exit rollers in the drawer are soiled. Solution: Clean the exit rollers in the drawer. For details about cleaning the exit rollers, see page 25 "Two 14-mm Wide Streaks".
Page 99 Paper Feed Problems Affecting Image Quality Solution: Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved. Procedure 1: Cleaning the antistatic brushes in the exit transport and inverter transport of the drawer Clean the antistatic brushes in the exit transport and inverter transport of the drawer with a blower brush.
Page 100: Paper Edges Are Soiled (3)
4. Troubleshooting Paper Delivery Problems 4. Are the sheets delivered with their printed side facing up? Yes Go to the next step. Contact your service representative. 5. Is this setting essential? Yes Contact your service representative. Change the setting so that the sheets are delivered with their printed side facing down.
Page 101: Scratches, Streaks, Or Vertical Creases Appear On The Image
Paper Feed Problems Affecting Image Quality Solution: You can lessen the problem by decreasing the paper feed speed of the decurler unit. In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, check the present degree of decurling (Off, Small, or Large) in 0310: [Correct Output Paper Curl].
Page 102: Decurling Results In Scratches, Streaks, Or Creases
4. Troubleshooting Paper Delivery Problems • For one-sided printing Reduce the value in [Paper Output] by 0.1%. • For duplex printing Reduce the value in [Switchback: Entrance Roller] by 0.1%. • For one-sided printing (delivery of inverted paper) Reduce the value in [Switchback: Exit Roller] by 0.1%. 2.
Page 103 Paper Feed Problems Affecting Image Quality • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Preparation. Solution: <If scratches or streaks appear on the side 2 of the paper or continuous noise results> You can lessen the problem by decreasing the paper feed speed of the decurler unit.
Page 104: The Leading/Trailing Edge Margin Is Long
4. Troubleshooting Paper Delivery Problems • If the degree of decurling is set to "Correction Level: Large", increase the value in [Decurler: Correction Strong] by 0.5%. 3. Print the image. Is the problem resolved? Yes Finished! Keep increasing the value by 0.5% until the problem is resolved. If the problem persists even though the value has reached its maximum value, contact your service representative.
Page 105: Curling
Paper Feed Problems Affecting Image Quality Print the image. Is the problem resolved? Finished! If this results in a paper jam during duplex printing, restore the previous setting. • The adjusted margin cannot be applied to masked images that are solid-filled or contain ruled lines at the leading/trailing edges.
Page 106: Ear-Fold
4. Troubleshooting Paper Delivery Problems Ear-fold When using the decurler unit, the corner of the paper is folded. Cause: If paper U curls during П curl correction, the paper may be in contact with the roller inside the decurler unit. Solution: (a) Check the paper Is the corner of the paper completely folded?
Page 107 Paper Feed Problems Affecting Image Quality Print the image. Is the problem resolved? Finished! Perform the operation in page 103 "Curling". (c) Correcting П curl In the [Main Unit: Paper Feed/ Output] group of [Adjustment Settings for Operators], set [П Curl Correction Level: Small] for 0310: [Correct Output Paper Curl]. Print the image.
Page 108: Cleaning The Paper Feed Path
4. Troubleshooting Paper Delivery Problems Cleaning the Paper Feed Path Paper dust sticking to the paper transfer guide board, roller, paper feed roller, or sensor may cause white spots, paper jam, or double feeding. Clean the paper feed path from the paper tray to the paper exit in the drawer.
Page 109: Cleaning Paper Trays 1-3
Cleaning the Paper Feed Path CEZ306 Sensor Remove dust with a blower brush. CZC347 Antistatic Brush Remove dust with a blower brush. CZC351 Cleaning Paper Trays 1-3 Remove the paper tray.
Page 110: Cleaning The Paper Feed Path For Paper Trays 1-3
4. Troubleshooting Paper Delivery Problems Clean the sensor. CZC316 • For details about detaching and reattaching the parts, see Replacement Guide. Cleaning the Paper Feed Path for Paper Trays 1-3 Open the front covers. ECG006 Pull down the lever A1. CZC317...
Page 111 Cleaning the Paper Feed Path Pull up the plate. CZC318 Clean the rollers, sensors, and guide boards. CZC319 Pull down the plate. Pull up the lever A1. CZC320...
Page 112: Cleaning The Paper Feed Path In The Drawer
4. Troubleshooting Paper Delivery Problems Close the front covers. ECG007 Cleaning the Paper Feed Path in the Drawer Open the front covers. ECG006 Pull down the levers C1 and C2, and then pull the drawer out completely until it stops. CZC300...
Page 113 Cleaning the Paper Feed Path Pull up and open the cover B6. DTH017 Clean the rollers while turning the knob B2. Clean the sensors and guide boards also. DTH018 Close the cover B6. DTH019...
Page 114 4. Troubleshooting Paper Delivery Problems Clean the rollers and sensors. CZC324 Pull down and open the cover B3. CZC325 Clean the rollers while turning the knob B1. Clean the sensors and guide boards also. CZC326...
Page 115 Cleaning the Paper Feed Path Close the cover B3. CZC327 Remove the 2 screws, and then remove the cover. CZC328 Remove the 2 screws, and then remove the dust catcher. CZC329...
Page 116 4. Troubleshooting Paper Delivery Problems Clean the dust catcher. CZC345 Clean the roller while turning the knob B5. Clean the sensor, guide board, and roller in the paper transfer unit also. CZC330 Attach the dust catcher, and then secure it with the 2 screws. CZC332...
Page 117 Cleaning the Paper Feed Path Attach the cover, aligning the notch on the cover with the claw, and then secure it with the 2 screws. CZC331 Pull down the levers Z2 and Z3. CZC333 Clean the left-hand side rollers while turning the knob Z1. Clean the left-hand side sensors and guide boards also.
Page 118 4. Troubleshooting Paper Delivery Problems Clean the right-hand side rollers, sensors, and guide boards. CZC335 Pull up the levers Z2 and Z3. CZC336 Clean the sensor and guide board on the entrance of the fusing unit. CZC337...
Page 119 Cleaning the Paper Feed Path Pull up and open the cover D2. CZC338 Clean the sensor and guide board. CZC339 Close the cover D2. CZC340...
Page 120 4. Troubleshooting Paper Delivery Problems Pull up and open the cover D3. DTH020 Clean the rollers while turning the knob D1. Clean the sensors and guide boards also. DTH021 Close the cover D3. DTH022...
Page 121 Cleaning the Paper Feed Path Pull down and open the cover D4. CZC301 Clean the rollers, sensor, and guide boards. CZC302 Clean the antistatic brushes. CZC306...
Page 122 4. Troubleshooting Paper Delivery Problems Close the cover D4. CZC344 Push the drawer back into the machine. CZC097 Pull up the levers C1 and C2. CZC086...
Page 123 Cleaning the Paper Feed Path Close the front covers. ECG007 Cleaning the Paper Transfer Roller If normal paper is printed after continuously fed carbonless paper, toner stains or black streaks may appear on the back of the normal paper. If toner stains or black streaks appear, wipe the paper transfer roller with a rag or other dry cloth. Do not use water or any alcohol-based solvent.
Page 124: Cleaning The Paper Feed Path In The Wide Lct
4. Troubleshooting Paper Delivery Problems Paper transfer unit needs replacing DTH025 Rotating the roller by turning the deep side of the drive axis clockwise (1), wipe the roller in the direction of the arrow from the front to the back. DTH026 Clean the roller until there is no visible dirt or dust on the entire circumference of the paper transfer roller.
Page 125 Cleaning the Paper Feed Path Clean the paper feed rollers. Two-tray wide LCT does not have paper feed rollers. Clean the guide board of the paper feed unit. CEZ503 Clean the guide board interior. CZC305 After cleaning, restore the machine so that it resumes operation. •...
Page 126: Cleaning The Paper Feed Path In The Lct
4. Troubleshooting Paper Delivery Problems Cleaning the Paper Feed Path in the LCT Clean the side fences and front guide. CEZ502 Clean the paper feed rollers. Clean the guide board of the paper feed unit. CEZ503 Clean the guide board interior. CZC305 After cleaning, restore the machine so that it resumes operation.
Page 127: Cleaning The Paper Feed Path In The Multi Bypass Tray
Cleaning the Paper Feed Path Cleaning the Paper Feed Path in the Multi Bypass Tray Clean the side fences and front guide. CEZ587 Clean the paper feed rollers. Clean the guide board. CEZ506 After cleaning, restore the machine so that it resumes operation. •...
Page 128 4. Troubleshooting Paper Delivery Problems Clean the side fences and front guide. ECG084 Open the cover of the paper feed rollers. ECG085 Remove the paper feed rollers. ECG086...
Page 129 Cleaning the Paper Feed Path Clean the paper feed rollers. CEZ306 Open the interposer right cover and clean the guide board. ECG087 Clean the inside of the interposer. ECG088...
Page 130: Cleaning The Rollers And Guide Boards In The Finisher
4. Troubleshooting Paper Delivery Problems ECG089 After cleaning, restore the machine so that it resumes operation. Cleaning the Rollers and Guide Boards in the Finisher When a sheet with a high-density image on it is delivered or when the toner is not fused well, toner may stick to the rollers and guide boards in the finisher, where it may stain the transfer surface or sheet edge.
Page 131 Cleaning the Paper Feed Path Open the guide board (Rb1) and clean the guide board. ECG090 Open the guide board (Rb4) and clean the rollers and guide board. ECG091 Lower the finisher shift tray and clean the guide board through the paper exit of the finisher shift tray.
Page 132 4. Troubleshooting Paper Delivery Problems Open the guide board (R3) and clean the guide board. ECG093 When using Booklet Finisher SR5100, pull the booklet staple unit. Open the guide board (R8) and clean the guide board. ECG094 Open the lower guide board of the booklet staple unit and clean the guide board. ECG095...
Page 133 Cleaning the Paper Feed Path Clean the horizontal folding rollers. ECG096 After cleaning, restore the machine so that it resumes operation. Finisher SR5110 / Booklet Finisher SR5120 Open the finisher front cover. Open the guide board (Rb1) and clean the rollers and guide board. ECG101 Open the guide board (Rb3) and clean the rollers and guide board.
Page 134 4. Troubleshooting Paper Delivery Problems Open the guide board (Rb5) and clean the rollers and guide board. ECG098 Lower the finisher shift tray 2 and clean the guide board through the paper exit of the finisher shift tray 2. ECG102 Open the guide board (Rb4) and clean the rollers and guide board.
Page 135 Cleaning the Paper Feed Path Open the finisher shift tray 1 cover and clean the rollers and guide board. ECG100 Open the guide board on the upper left of the guide board (Rb6) and clean the rollers and guide board. ECG103 Open the guide board (Rb6) and the guide board (Rb7), and clean the rollers and guide board.
Page 136 4. Troubleshooting Paper Delivery Problems Open the guide board (Rb13) and clean the rollers and guide board. ECG105 When using Booklet Finisher SR5120, pull the booklet staple unit. Clean the rollers while turning the Rb11 knob. ECG106 After cleaning, restore the machine so that it resumes operation.
Page 137: Post-Processing Option Troubleshooting
5. Post-Processing Option Troubleshooting Finisher SR5090/Booklet Finisher SR5100 Delivered Sheets Are Not Stacked Properly Solution: Depending on the cause of the problem, do one of the following: Coated paper is being used. <If the decurler unit is used> In the [Main Unit: Paper Feed/ Output] group of [Adjustment Settings for Operators], select 0310: [Correct Output Paper Curl] to correct П...
Page 138: Large Delivered Sheets Are Not Stacked Properly
5. Post-Processing Option Troubleshooting To correct curls facing up, specify "U Curl Correction Level". To correct curls facing down, specify "П Curl Correction Level". Select "Large" or "Small" depending on the degree of decurling required. <If the decurler unit is not used> 1.
Page 139 Finisher SR5090/Booklet Finisher SR5100 Paper exit Output tray Paper feed direction CEZ595 Paper deflection Because of high paper friction, the delivered sheet may arch up and become crimped. Paper exit Output tray Paper feed direction CEZ596 Solution: Depending on the cause of the problem, do one of the following: <Sheet bending>...
Page 140: Trailing Edge Of Stapled Sheets Close To The Paper Exit
5. Post-Processing Option Troubleshooting Paper of Paper Weight 0 is being used. If limp paper such as thin paper is being used, set the finisher upper tray to the paper output tray. If paper is not loaded correctly even if the finisher upper tray is being used, attach the support tray.
Page 141: Sheets Cannot Be Stapled Properly
Finisher SR5090/Booklet Finisher SR5100 • There is a tight curl on a delivered set of stapled sheets. • Limp paper such as thin or recycled paper is used. Trailing edge too near exit Paper exit Output tray Paper feed direction CEZ593 Solution: In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators]...
Page 142 5. Post-Processing Option Troubleshooting Solution: When the paper width direction is not aligned neatly In the [Finishing: Finisher 2] group of [Adjustment Settings for Operators], select 0701: [Paper Alignment for Stapling: Across Feed] and adjust the width of the paper alignment jogger for stapling.
Page 143: Finisher Sr5110/Booklet Finisher Sr5120
Finisher SR5110/Booklet Finisher SR5120 Finisher SR5110/Booklet Finisher SR5120 Delivered Sheets Are Not Stacked Properly Solution: Depending on the cause of the problem, do one of the following: Coated paper is being used. If coated paper is being used, attach the Z-fold support tray for multi-folding unit. For details about attaching the Z-fold support tray for multi-folding unit, see "Preparation"...
Page 144: Large Delivered Sheets Are Not Stacked Properly
5. Post-Processing Option Troubleshooting Large Delivered Sheets Are Not Stacked Properly Cause: When using large-size or coated and paper-to-paper friction is very high, a sheet may push against another or paper deflection may occur. This is likely to occur if: •...
Page 145 Finisher SR5110/Booklet Finisher SR5120 Paper exit Output tray Paper feed direction CEZ596 Solution: Depending on the cause of the problem, do one of the following: <Sheet bending> There is airflow in the room. Minimize the airflow. For instance, turn the air conditioner off. Sheets are curled upward.
Page 146: Trailing Edge Of Stapled Sheets Close To The Paper Exit
5. Post-Processing Option Troubleshooting <If the decurler unit is not used> 1. Set the reverse side of the paper. 2. Print the image. Is the problem resolved? Finished! Go to the next step. 3. In the [Finishing: Finisher 1] group on the [Adjustment Settings for Operators] menu, set 0633: [Output Fan Level] to [Increase Air Volume].
Page 147 Finisher SR5110/Booklet Finisher SR5120 Trailing edge too near exit Paper exit Output tray Paper feed direction CEZ593 Solution: Attach the Z-fold support tray for multi-folding unit. Print the image. Is the problem resolved? Finished! Go to the next step. In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, set 0310: [Correct Output Paper Curl] to "U Curl Correction Level".
Page 148: Sheets Cannot Be Stapled Properly
5. Post-Processing Option Troubleshooting Sheets cannot be stapled properly Cause: When the sheets are fed to the staple unit inside the finisher, they may be overlaid, resulting in a misalignment of 5 mm (0.2 inches) relative to each other after stapling. When coated or other paper producing higher paper-to-paper friction is used, the paper edges are not aligned properly, resulting in misaligned stapling.
Page 149 Finisher SR5110/Booklet Finisher SR5120 The leading edge of Paper Weight 0 is rolled When ejecting a paper with Paper Weight 0, the leading edge of the paper may be curled, and downward curling may occur. Also, if the paper curl is large, upward curling may occur. Paper curl may block the paper feed and cause a paper jam (JAM 107/109).
Page 150: Carbonless Sheets Are Not Stacked In An Aligned Manner
5. Post-Processing Option Troubleshooting Carbonless Sheets Are Not Stacked In an Aligned Manner Cause: Carbonless sheets with a thickness of 0 or 1 are delivered to the shift tray, but they are not stacked in an aligned manner in the following cases: Sheet end curling If curled sheets continued to be delivered and stacked, these curled sheets may cause both ends of the stack of delivered sheets to be swollen.
Page 151 Finisher SR5110/Booklet Finisher SR5120 Solution: Follow the procedure (a) " Resolving the problem according to the printed surface" first, and then follow the procedure (b) "Resolving the problem according to the cause". (a) Resolving the problem according to the printed surface Pull the extension tray out from the finisher shift tray, and attach the SR5000 series output tray for banner sheet.
Page 152 5. Post-Processing Option Troubleshooting In the [Finishing: Finisher 1] group on the [Adjustment Settings for Operators] menu, select 0632: [Output Fan Setting] to [On]. Print the image. Is the problem resolved? Finished! When all of the necessary printing is complete, configure [Output Fan Setting] back to [Auto].
Page 153: Stitching Missing, Incorrect Stitching Position, Ear-Fold, Or Misaligned Occurs
Finisher SR5110/Booklet Finisher SR5120 • For details about how to attach the thin paper support tray or the Z-fold support tray, see "Guide to Functions of the Machine's Options", Preparation. Stitching missing, incorrect stitching position, ear-fold, or misaligned occurs When printing on thin paper, stitching missing, incorrect stitching position, ear-fold, or misaligned occurs.
Page 154: Paper Jam Occurs On Thin Coated Paper Of Paper Weight 2 Or Less
5. Post-Processing Option Troubleshooting Cause: The folding rollers of the booklet staple unit are stained. Solution: Clean the folding rollers of the booklet staple unit. For details on how to clean the folding rollers, see page 106 "Cleaning the Paper Feed Path". Paper jam occurs on thin coated paper of Paper Weight 2 or less Cause: Paper jam may occur when stapling or saddle stitching with thin coated paper of Paper Weight 2 or...
Page 155: Scratches On The Edge Of The Stapled Paper Occur
Finisher SR5110/Booklet Finisher SR5120 Scratches on the edge of the stapled paper occur Cause: Scratches of 10 mm may occur on the edge of the rear end of the paper when stapling the edge of the paper. Solution: • A sponge mylar is not included. To use a sponge mylar, contact your service representative. Paste a sponge mylar on the reference side of the reference fence.
Page 156 5. Post-Processing Option Troubleshooting 1. Print the image. Is the problem resolved? Finished! Contact your service representative.
Page 157: Multi-Folding Unit
Multi-Folding Unit Multi-Folding Unit Inaccurate Folding (Folding Deviation) Cause: Depending on paper hardness, inaccurate folds may result. This is referred to as folding deviation. Solution: Change the folding position by adjusting the position of the paper edge stopper for folding. •...
Page 158: Folding Deviation
5. Post-Processing Option Troubleshooting • For details about specifying settings in the [Adjustment Settings for Operators] menu, see Adjustment Item Menu Guide. Folding Deviation Cause: Depending on paper hardness, folding deviations (skewed folding) may appear. A deviation may appear if the edge dimensions of the parts between folds are different. For example, in the following illustration, the dimensional difference between the top (L2[2]) and bottom (L2[1]) edges is a deviation.
Page 159 Multi-Folding Unit CEZ509 Adjusting screw Adjusting screw hole Mounting screw CEZ599 Mounting screw Adjusting screw hole Adjusting screw CEZ600...
Page 160 5. Post-Processing Option Troubleshooting Adjusting screw Mounting screw Adjusting screw hole CEZ601 The screws adjust the folding deviations of the following parts: Z-fold Paper feed direction CEZ532 Half Fold Paper feed direction CEZ533...
Page 161 Multi-Folding Unit Letter Fold-in Paper feed direction CEZ535 Letter Fold-out Paper feed direction CEZ534 Double Parallel Paper feed direction CEZ536...
Page 162 5. Post-Processing Option Troubleshooting Gate Fold Paper feed direction CEZ537 mark indicates the leading edge (relative to the paper feed direction), and the mark indicates the trailing edge. <How to adjust the folding deviation> This procedure is the same for L1, L2, and L3. Open the front cover of the multi-folding unit.
Page 163: Folds Soiled By Multi-Sheet Folding
Multi-Folding Unit • If the deviation is large, the paper may be skewed. For further information, see page 83 "Paper Skew". Folds soiled by multi-sheet folding Cause: If multi-sheet folding is performed after a large number of Z-folds have been performed, the tip of the blade used for the multi-sheet folding may be soiled, resulting in soiled paper.
Page 164: Edges Of Letter Fold Bent
5. Post-Processing Option Troubleshooting CEZ512 Wipe the tip and top of the blade with a soft dry cloth. Be careful not to damage the blade. CEZ513 After cleaning, restore the machine so that it resumes operation. Apply multi-sheet folding and print 3-5 copies. The paper soil will disappear. Edges of letter fold bent When letter folding is applied, the edge of the inner flap may become bent.
Page 165 Multi-Folding Unit CEZ592 Solution: The solution depends on whether letter folding is applied to multiple sheets or a single sheet. <When letter folding is applied to multiple sheets> Load the paper the other side up. Print the image. Is the problem resolved? Yes Finished! Go to the next step.
Page 166: Z-Folding Is Not Performed Properly
5. Post-Processing Option Troubleshooting Increase the value by 0.2 mm. Print the image. Is the problem resolved? Yes Finished! Repeat Step 2 to 4. If the problem persists even though you have increased the value to 4 mm, contact your service representative. Z-Folding is Not Performed Properly Cause: If a sheet is curled and its edge touches the guide board, proper folding may not be possible.
Page 167: Folded Sheets Are Not Stacked Properly
Multi-Folding Unit • This folding error will not occur if uncurled paper is used or sheets that curl downward. Folded Sheets Are Not Stacked Properly Cause: If a large number of half-folded multi-sheet is delivered, the edge of the sheets may bulge and some part of the edge will be swollen.
Page 168 5. Post-Processing Option Troubleshooting For details about attaching the Z-fold support tray for multi-folding unit, see "Preparation" supplied with the machine. • Attaching the Z-fold support tray for the multi-folding unit cannot prevent folded paper such as letter- and gate-folded paper from being turned over when it is delivered to the output tray.
Page 169: High Capacity Stacker
High Capacity Stacker High Capacity Stacker Delivered Sheets Are Severely Curled Cause: Sheets with downward curls cause strong friction on the leading edges. This may result in paper misfeeds. Sheets will not be ejected completely and the trailing edges will be left inside the paper exit. If this happens, other sheets may slip under the delivered sheets, so that the delivered sheets may be curled when loaded.
Page 170 5. Post-Processing Option Troubleshooting 3. The trailing edge of the sheet, while delivered, is left in the paper exit. Paper exit Paddle Stacker shift tray Paper feed direction CEZ575 4. The next sheet to be delivered slips under the sheet still in the paper exit and bends back. Paper exit Paddle Stacker shift tray...
Page 171: The Machine Wrongly Detects That The Tray Is Full
High Capacity Stacker Go to the next step. Set 0310: [Correct Output Paper Curl] to [U Curl Correction Level: Large]. Print the image. Has the problem been resolved? Finished! Go to the next step. Is the sheet curled downward? Contact your service representative. Load the sheets the other way up, and then repeat the steps from Step 3.
Page 172: The Paper Press Leaves An Impression On The Paper
5. Post-Processing Option Troubleshooting Go to the next step. Set 0310: [Correct Output Paper Curl] to [U Curl Correction Level: Small]. Print the image. Has the problem been resolved? Finished! Go to the next step. Set 0310: [Correct Output Paper Curl] to [U Curl Correction Level: Large]. Print the image.
Page 173: Paper Pressed Down Insufficiently
High Capacity Stacker Paper Pressed Down Insufficiently Cause: The screws on the handle of the paper cart and the bolts at its bottom are loose. Solution: Tighten the screws on the handle and the bolts at the bottom of the paper cart. Paper of Paper Weight 1 does not align correctly Cause: This may occur if:...
Page 174 5. Post-Processing Option Troubleshooting Set 0310: [Correct Output Paper Curl] to [U Curl Correction Level: Large]. Is the problem resolved? Finished! Go to the next step. Is the paper curled downward? Contact your service representative. Set the reverse side of the paper and repeat steps 4 to 8.
Page 175: Interposer
Interposer Interposer Paper jam due to paper misfeeding or double feeding occurs Cause: This may occur if: • Coated paper is set • Paper with high smoothness is set • Printing is done at low temperature or humidity Solution: Measure the curl of the paper. •...
Page 176 5. Post-Processing Option Troubleshooting Is the paper curl within the curl standard? Proceed to Step 6. Go to the next step. Place the curled surface down on a flat surface. Hold the end of the paper and straighten it in the opposite direction to the curl direction so that the paper is rounded.
Page 177: Vertical Lines And Scratches Occur At Random Positions
Interposer Increase the value in [Fan Level] to 80%. • If the present value is 80%: Increase the value in [Fan Level] to 100%. Is the problem resolved? Finished! Contact your service representative. • For details about how to loosen paper, see "Loading Paper" in "Preparation". Vertical lines and scratches occur at random positions Cause: Due to accumulated paper dust and paper rubs, fine lines or scratches may occur in the ejecting...
Page 178 5. Post-Processing Option Troubleshooting...
Page 179: Improving Throughput
6. Improving Throughput Reducing the Waiting Time Prior to Printing After receiving a print job, the machine usually stops to allow the fusing temperature to reach an appropriate level for printing. Conversely, when thinner sheets are used, the fusing unit needs longer to cool down to the specified temperature.
Page 180: Higher
• Pro 8310S and Pro 8310 do not have the [Middle] setting. • The process speed of Pro 8300S cannot be changed in this option. It is fixed at 96 cpm. • The following list shows the copy/print speed for each setting in [Process Speed Setting] when printing is performed on A4/LT size paper: •...
Page 181 Improving Throughput When Printing on Coated Paper with a Thickness Equivalent to Paper Weight 7 or Higher 96 cpm (Pro 8310S/8320S) 96 ppm (Pro 8310/8320)
Page 182: Reducing The Waiting Time When Different Types Of Paper Are Used
6. Improving Throughput Reducing the Waiting Time When Different Types of Paper are Used When different types of paper are used, the machine switches between different sets of fusing temperature conditions for each paper type. This may result in a delay while the machine switches between different paper types, resulting in decreased productivity.
Page 183 Reducing the Waiting Time When Different Types of Paper are Used If the sheets used are thin, excessive gloss, glossy streaks, or blistering may result.
Page 184: Reducing The Time The Machine Takes To Return From Standby Mode
In the [Main Unit: Image Quality] group on the [Adjustment Settings for Operators] menu, select 0207: [Fusing Temperature on Standby] and configure [On Low Power Mode] as follows: • Pro 8320S / Pro 8320: 170°C • Pro 8310S / Pro 8310: 165°C • Pro 8300S: 160°C...
Page 185 MEMO...
Page 186 MEMO D0BX-7240...

This manual is also suitable for:

Pro 8310s Pro 8320 Pro 8320s Pro 8310

Ricoh Pro 8300S Operating Instructions Manual

1 Before You Begin

2 Troubleshooting Service Call Problems (SC Codes)

3 Troubleshooting Image Quality Problems

4 Troubleshooting Paper Delivery Problems

5 Post-Processing Option Troubleshooting

6 Improving Throughput

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Operating Instructions

Troubleshooting

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