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• Use a memory card with a higher storage capacity.
Because higher-capacity memory cards are overwritten less
frequently, they usually last longer.
• Use a high-quality memory card with a speed rating of class
10 or higher.
• Purchase your replacement memory card from a high-quality
manufacturer and a reputable vendor.
My video recordings are choppy or
incomplete
• For the best camera and video results, use a high-quality
memory card with a speed rating of class 10 or higher.
A slower memory card may not record video quickly enough.
• If you are viewing videos on your smartphone using a
wireless connection to the camera, try viewing them in
another location with less wireless interference, or try
transferring videos to the smartphone
Exporting a Video, page
• Transfer important recordings to a computer or smartphone,
and format the memory card
Memory Card, page
4).
• If the device displays a memory card error alert, first try
formatting the memory card
Memory Card, page
4) and then, if necessary, replace the
memory card
(Replacing the Dash Cam Memory Card,
page
4).
• Update your device to the latest software
Updates, page
22).
My device does not connect to my phone
• Select Settings > Bluetooth.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 10 m (33 ft.) of the device.
• Verify your phone is compatible.
Go to
www.garmin.com/bluetooth
• Complete the pairing process again.
To repeat the pairing process, you must unpair your phone
and device
(Deleting a Paired Bluetooth Device, page
and complete the pairing process
Smartphone Features, page
Some smartphone features do not work
If you have paired your phone, but some smartphone features
do not work, you can take these actions to resolve the issue.
• In the app store on your smartphone, update the Garmin
Drive app to the most recent version.
• Verify the feature you want to use is enabled on your device
or smartphone
(Enabling or Disabling Bluetooth Features,
page
15).
Troubleshooting
(Trimming and
4).
(Formatting the Dash Cam
(Formatting the Dash Cam
(Map and Software
for more information.
(Live Services, Traffic, and
15).
17),
27
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