Troubleshooting - Kawai CN29 Owner's Manual

Troubleshooting

Problem
The instrument does not turn on.
The instrument turns itself off after
a period of inactivity.
The instrument is turned on,
however no sound is produced
when the keys are played.
The sound distorts when playing at
very loud volume levels.
The pitch or sound quality with a
specific piano timbre is odd.
The pedals are unreliable or do not
function at all.
When depressing a pedal, the
pedal board flexes and is not firm.
The top 18 notes of the
keyboard sustain for longer than
neighbouring notes, even when
the damper pedal is not pressed.
The instrument produces a
'swoosh' sound when the damper
pedal is pressed.
The instrument is connected to the
computer using a USB cable (or a
USB-MIDI adaptor), however the
software does not respond to key
presses.
The instrument cannot connect to
the smart device/app via Bluetooth.
The volume level is different
between piano keys.
54
Possible Cause and Solution
Check that the power cable is firmly attached to the instrument, and
connected to an AC outlet.
Check that the 'Auto Power Off' function is not enabled.
Check that the MASTER VOLUME slider is not set to the lowest position.
Check that a pair of headphones (or headphone adaptor plug) are not
connected to the PHONES jack.
Check that Local Control is enabled in the MIDI Settings menu.
Check that the MASTER VOLUME slider is set to an appropriate level,
reducing the volume if excessive distortion is heard.
The CN29 digital piano attempts to reproduce the rich variety of tones
created by an acoustic grand piano as accurately as possible. This
includes damper resonances and other subtle effects that contribute to
the overall piano playing experience.
While these additional effects are intended to enhance the realism of
the instrument, it is possible to reduce their prominence, or disable
them altogether using the sound settings.
Check that the pedal cable is firmly connected to the instrument.
Check that the pedal support bolt is fully extended.
This is the correct behaviour, and intended to reproduce the undamped
notes (typically the top two octaves) of an acoustic grand piano.
The CN29 digital piano reproduces the sound of dampers on a grand
piano touching and releasing the strings. If this intentional sound is
undesirable, it may be prevented by selecting the 'Noiseless' Virtual
Technician preset, or by adjusting the 'Damper Noise' setting.
Check that a USB MIDI driver is installed on the computer.
Check that 'USB Audio Device' or 'KAWAI USB MIDI' is selected in the
software's input/output device settings.
Check that the instrument is not connected to a smart device using
Bluetooth MIDI.
Check that the instrument's Bluetooth MIDI function is turned On.
Ensure that the mobile device's Bluetooth function is turned On.
Try deleting the instrument's Bluetooth connection using the mobile
device's 'Forget Device' function.
Try turning the instrument Off and then On, and/or restarting the
mobile device.
Try using the Key Volume setting to adjust the volume of the key(s) that
are too quiet or too loud.
Page no.
p. 14
p. 50
p. 16
p. 16
"MIDI Settings
Manual" p. 5
p. 16
p. 38
p. 43
p. 58
p. 17
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p. 43
p. 44
p. 53
p. 53
p. 48
p. 48
p. 45