Mazda 3 Sedan 2019 Owner's Manual page 161

Symptom
When a voice command is made
during voice guidance, the voice
recognition is poor.
Names in the phonebook are not
easily recognized
You want to skip guidance
Call related problems
Symptom
When a call begins, vehicle noise
from the other party can be heard
The other party's voice cannot be
heard or it is difficult to hear
Problems related to messages
Symptom
Contacts cannot be displayed.
Cause
The Guidance Volume setting value
is too high.
It is difficult for the system to rec-
ognize the data registered in the
phonebook.
There is a problem with connecting
®
the Bluetooth device.
―
Cause
For about 3 seconds after a call be-
®
gins, the Bluetooth device's noise
suppression function requires time
to adapt to the call environment,
therefore you may hear the noise
from the other party's vehicle, mak-
ing it difficult to carry voice.
The volume is set at 0 or low.
Cause
Downloading to Mazda Connect is
not being permitted from the Blue-
®
tooth device.
Troubleshooting
Troubleshooting
Solution method
The recognition accuracy improves
by setting the Guidance Volume to
the 50 level or lower.
The recognition accuracy improves
by taking the following steps.
Avoid shortened names, use full

names.
(Recognition improves the longer
the name is. By not using names
such as "Mom", "Dad", recognition
will improve.)
If there is a problem with the con-
nection after checking the pairing
situation, check the "Problems with
pairing and connecting Bluetooth
devices" in this section.
Guidance can be skipped at any
time by pressing the talk/pick-up
button.
Solution method
There is no problem with the Blue-
®
tooth device.
Increase the conversation volume.
Solution method
Set the permissions to allow down-
®
loads from the Bluetooth device.
®
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