After-Sales Service - Kyocera au Gratina Basic Manual

◎ For details, refer to "取扱説明書 詳細版 (Full
Instruction Manual)" (Japanese). "取扱説明書 詳細版
(Full Instruction Manual)" (Japanese) is available
on the au homepage.

After-Sales Service

■ When Asking for Repair
For repair, contact Repair and Delivery Support
Center.
During the Repairs will be done based on
warranty the terms of services of the
period free-of-charge repair warranty.
Outside the We shall repair the product for
warranty a charge as requested by the
period customer if repair renders it
usable.
* The warranty period is one year from the day when
you purchase the product.
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◎ Before handing the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company
shall not be liable for any damages and loss of
income should the contents of memory be altered
or lost.
◎ Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎ au portable terminals collected by Replacement
cell phone delivery service which you used before
are recycled to portable terminals for replacement
after repairs. Also, parts replaced by au after-sales
service are collected and recycled by the Company.
They are not returned to customers.
◎ Instances where the product has been changed,
modified, or analyzed (including software
modification or analysis (including rooting, etc.)
reverse-engineered, reverse-compiled, or reverse-
assembled) or has been repaired at a location other
than an authorized repair location designated by
the Company may not be covered by warranty or
may prevent the product from being accepted for
repairs.
◎ The battery pack is not covered by the free-of-
charge repair warranty except for events arising
from defects in battery materials and
manufacturing.