Troubleshooting - Porsche 911 Speaker Operating Manual

Troubleshooting

Here you will find an overview of possible problems. If you have any more questions, please contact your authorised dealer or our service hotline:
Tel. +49 [ 0 ] 6083-287 -87 | Mail 911speaker @ porsche-design.com
Please note: The 911 Speaker service hotline is operated by an authorised partner of the Porsche Design Group.
Problem Possible causes
The 911 Speaker 1. The battery is fully discharged
won't switch on. [ e. g. due to a long period in storage ].
2. The device temperature is lower than 0 °C or higher
than 60 °C. An internal protective circuit is blocking
operation.
No sound 1. Source device is not emitting any signals.
2. The audio jack cable is not correctly connected
or is defective [ only applies to AUX operation ].
3. The 911 Speaker is set to mute
[ LED flashes in white ].
4. The protective circuit for the amplifiers has
activated [ due to overloading or
overheating ].
Betriebsanleitung_911_Speaker_420x148mm_EN.indd 22-23
Solution
1. Charge the battery.
2. The 911 Speaker can only be operated in temperate conditions
[ see safety instructions, page 7 ].
1. Volume is set to '0' [ please refer to the source device's
instructions ].
2. Check the connection between your source device and the
911 Speaker. If applicable, exchange the signal cable.
3. Clear the mute setting on the 911 Speaker.
4. Lower the volume and prevent the device's temperature from
becoming too high.
Problem Possible causes
Volume too low. The volume of the 911 Speaker is set too low. Please
note: With some android devices and when using the
AUX connection, the volume
is not synchronised between the 911 Speaker and the
source device.
Sound distorted. 1. The volume is too high.
2. The AUX input has been overridden [ only applies to
AUX operation ]. The maximum input level for the
AUX input is 1.2 Vrms.
Pairing via NFC is not 1. The VFC function on your source device is
working. deactivated.
2. The NFC antenna on your source device is outside
the reach of the
911 Speaker [ max. 2–3 cm ].
3. You did not remove the source device from the 911
speaker before confirming the pairing request.
Your source device is 1. The Bluetooth function on your source device is
®
not automatically deactivated.
connecting
2. The 911 Speaker has been deleted from the
with the 911 Speaker.
Bluetooth menu of your source device.
®
3. The AUX input on your 911 Speaker is selected.
4. 5 or more source devices were paired with the 911
Speaker since it was last used.
[ EN ] The 911 Speaker
Solution
1. Raise the volume of the 911 Speaker using the volume button
'+' .
2. Raise the volume of the source device.
1. Reduce the volume.
2. Reduce the output level of your source device.
1. Activate the NFC function on your source device.
2. The NFC antenna on your source device must be placed
centrally above the 'Centerpad' of the 911 Speaker. The antenna
position of source devices is often indicated as 'NFC'.
3. Before confirming the pairing request on your source device,
remove the source device from the 911 speaker. Repeat the
procedure.
1. Activate the Bluetooth function on your source device.
®
2. Pair the 911 Speaker with your source device anew.
3. Select the Bluetooth ® input on the 911 Speaker.
4. Pair the 911 Speaker with your source device anew. Please note:
This will delete the source device that, of the devices listed, has
gone the longest without being connected with the 911 Speaker.
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