Table of Contents
Advertisement
Troubleshooting
logo is blinking red
A blinking red logo indicates that your Ooma Base
Station is not operational. It is normal for the logo
to blink red for a couple of minutes during boot
up. Otherwise, check the following to make sure
everything is set up correctly:
• Verify that you have activated your device as
described on Page 3. If you plugged in your device
before going through the activation process, try
rebooting it now.
• For Ethernet installations: Check that your
network cables are plugged in securely. Verify that
the INTERNET port is connected to your router
(or modem).
Check that your Internet connection is working.
Try connecting a computer to the HOME port
and browse to my.ooma.com. You should see
the login screen for My Ooma. If not, troubleshoot
your Internet connection.
• For 4G LTE only installations: Try moving the
base Station and 4G adapter to a different location
in your home. See Placement Advisory on page
4. Use the mobile setup app to view the signal
strength. Test different locations for optimum
performance.
• Try rebooting your Base Station, modem, and router
by pulling out the power and plugging them back in.
14
Ooma-Telo-PhoneGenie-QSG_EN-Feb-2019-R4.indd 15-16
logo does not light up
Check that the AC adapter is plugged in and power is
being supplied to the device.
You don't hear the Ooma dialtone
If the Ooma logo is blue but you don't hear a dialtone,
check that your phone is correctly plugged into the
PHONE port.
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the Ooma logo will
light up purple and all incoming calls will go directly to
voicemail without ringing your phones. To turn off the
feature, press and hold the
button or dial
from
*
7 9
your phone.
You are unable to hear your messages
Check that the speaker hasn't been turned off. Increase
the volume level by pressing
. The device will say what
volume it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of
your Internet connection. For 4G LTE Only Installations:
Try moving the Base Station and 4G adapter to a different
location in your home. See Placement Advisory on page 4.
Use the mobile setup app to view the signal strength.
Test different locations for optimum performance.
Add-Ons for Ooma Base Station
Ooma HD2 and HD3
Ooma Linx
handsets
Don't let your home's
The Ooma HD2 and HD3
wiring stop you from
handsets are a wire-free,
putting a phone
whole-house solution.
wherever you want.
Designed specifically for
The Ooma Linx device
Ooma, they can tap into
syncs wirelessly with
most advanced features
the Ooma Base Station
like contact list syncing,
to support a telephone
Facebook picture caller-
anywhere with an
ID, custom musical
available electrical
ringtones, access to the
outlet.
Instant Second Line,
and more.
To learn more about these accessories for the Ooma Base Station, visit:
Ooma Home
Ooma
Security
mobile app
Give yourself peace of
Available for both iOS
mind that everything is
and Android devices,
fine at home by adding
the free Ooma mobile
Home Security to your
app allows you to make
Ooma home phone
and receive phone calls,
service. With a variety of
listen to voicemail, and
sensors to choose from
manage your Ooma
for a fully-customized
account right from your
setup, a safer home is
phone.
within reach.
my.ooma.com/products
2/21/19 11:39 AM
15
Advertisement
Table of Contents
