Troubleshooting Tips - Emerson 475 Upgrade Procedures

January 2011

Troubleshooting Tips

The following are possible errors that could occur after the updated System Card has been placed in the Field
Communicator and the communicator is updating to version 3.x:
Symptom
General failure of upgrade
General failure of upgrade
System Update Tool displays a screen without
providing a ">>" button to go forward
Field Communicator displays the message:
"ATTENTION – The unit did not boot up
properly..."
*To obtain an electronic copy of the latest manual,
manual.
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© 2011, Emerson Process Management
click here for the 475 manual
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www.fieldcommunicator.com
UPGRADE PROCEDURE
Suggested Solution
Reboot the Field Communicator:
1) Press Fn and Backlight buttons
simultaneously.
2) Press the On/Off button to restart the
upgrade process.
1) Remove the 375 Expansion Module.
2) Reboot the 375 Field Communicator.
1) Select Cancel.
2) Make sure Field Communicator is
plugged into AC Adapter.
3) Reboot the Field Communicator.
1) Select RETRY on the bottom left side
of the screen.
2) If RETRY did not fix the problem, select
REFLASH.
3) If RETRY and REFLASH did not fix the
Field Communicator Technical
problem, call
Support.
or
Page 11 of 11
click here for the 375