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Questions & Answers
Questions & Answers
If you encounter problems while using the phone, or if it performs erratically, you can
consult the information in the chart below. If your particular problem cannot be resolved
using the information in the chart, contact the dealer where you purchased the phone.
Problem
Poor reception
Echo or noise
Battery will not
charge.
Possible causes
The network signal is too weak
at your current location, for
example, in a basement or near
a tall building, because wireless
transmissions can not
effectively reach it.
The network is busy at the
current time (for example,
during peak times, there may be
too much network traffic to
handle additional calls).
You are too far away from a
base station for your service
provider.
Poor network trunk quality on
the part of your service
provider.
Poor local telephone line
quality.
The battery or battery charger is
damaged.
The phone's temperature is
below 0 °C (+32 °F) or higher
than +45 °C (+113 °F).
Poor contact between the
battery and charger.
Possible solution
Move to a location where the network signal can
be properly received.
Avoid using the phone at such times, or try again
after waiting a short time.
You can request a service area map from your
service provider.
Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Contact the dealer.
Adjust the battery charging environment to avoid
extremes of temperature.
Check all connectors to make sure all connections
have been properly made.
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