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NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone. Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product.
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Add new handsets to make your telephone more versatile (see page XX) Your VTech wf6972 telephone system can operate up to 16 handsets. You can add new handsets (model number wf6909, sold separately) at any time, but each must be registered with the base unit before use.
5. Telephone line cord 3. Base power 6. Battery pack adapter • To purchase a To purchase a 7. VTech PC application 1. Base unit new battery pack CD-ROM (part number 2. Handset 29-001155-000- 8. User’s manual 000), visit us on 9.
Avoid excessive heat, cold, dust or moisture. this telephone. If you need a This power unit is intended replacement, to be correctly orientated call VTech Communications, Plug the telephone line cord position. Inc. at 1 (800) into a telephone jack.
595-9511) in the United States. In about 16 hours. Canada, call 1 Use only the supplied VTech rechargeable battery. (800) 267-7377. • If the handset is not to be used for...
Installation Headset installation (optional) For hands-free telephone conversations, use any industry standard 2.5 mm headset (purchased separately). For best result, use a VTech 2.5 mm headset. • To purchase a headset, visit us on the web at www. vtechphones. com or call...
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Installation Dial mode If you have touch-tone service, your telephone is ready to use as soon as the battery is charged. If you have pulse (rotary) service, the dial mode must be changed. Press /FLASH and there should be a dial tone. If not, refer to the Set dial mode section on page 20. About caller ID information The caller ID with call waiting features in this telephone let you see who is calling before answering the call, even when on another call.
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Installation If you subscribe to DSL service If there is interference during telephone conversations and/or your caller ID features are not functioning • Most DSL providers recommend installing a DSL telephone jack. (for DSL users) Your DSL service provider may provide more information regarding...
Telephone settings Handset screen images Pictures Pictures & animations animation can be assigned to a phonebook entry. You can also download your own pictures for use as a wallpaper or with the phonebook entry (see PC Picture on page 52). Phone book Set a wallpaper image Make sure the handset is in idle mode.
Telephone settings Handset sounds Sound When in idle mode, press ress MENU/SEL to display the menu. Sounds Press the UP or DOWN NavKey until reaching the Sounds menu, or or Ringer Volume UP or DOWN NavKey or or Ringer Melody Record Ringer to scroll through the list of sub-menus (Ringer Volume, Ringer Melody, Ringer Off...
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Telephone settings Handset sounds • The current selection is highlighted and there will be a sample of each ringer melody when scrolling through the choice. • Press the softkey SET Choice saved. Keypad Tone Keypad Tone The handset is default to beep at each key press (keypad tone on). v ON •...
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Telephone settings Handset settings Settings In the Settings menu, you can change the setting of Set Time, Edit Handset Set Time Name, Show Handset Name, Language, Contrast, Clear Voice mail, Default Edit Handset Name • The time is Settings, Delete Registration, Product ID. To enter the Settings menu: Show Handset Name automatically set Language...
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Telephone settings Handset settings Contrast Contrast • When in the Settings menu, press the UP or DOWN NavKey until reaching Contrast, and press MENU/SEL to select. • Use the LEFT or RIGHT NavKey to adjust the level of contrast on the [ [ [ [ [ [ [ [ LCD screen.
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Telephone settings Handset settings Show handset name • When in the Settings menu, press the UP or DOWN NavKey until • Record and settings in reaching Show Handset Name. Press MENU/SEL to select. Phonebook, Call • The current selection is marked with a tick. Use the UP or DOWN NavKey log, redial list to toggle between On or Off.
Telephone settings Handset messages This feature allows you to access messages on the answering system by using Messages the handset. When there are new messages on the answering system, New Message will be the handset screen in idle mode. • The day and time the message was recorded will be announced before playback.
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• The screen displays number of new and old messages. Press the softkey PLAY to play the message. Options during playback Message Pl a y b a ck VTech • Press /VOLUME to adjust the speaker volume. 604-273-5131 • Press the softkey STOP to stop the message currently playing.
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Telephone settings CLOCK SETTING WEEKDAY SETTING Base settings RINGER VOLUME In this menu, you can change the setting of the clock, days of the week, ringer RINGER MELODY KEYPAD TONE volume, ringer melody, keypad tone, contrast, dial type, clear message waiting, •...
Telephone settings Base settings Ringer volume • The time is volume when scrolling through the choices. automatically • When in the RINGER VOLUME menu, the current ringer volume is displayed set and updated with incoming by the shaded bar. caller ID •...
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Telephone settings Base settings Contrast • When in the CONTRAST menu, the current contrast level is displayed by the • When the shaded bar. telephone is • Use the softkey to adjust the contrast level. to adjust the contrast level. ringing, pressing •...
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Telephone settings [Delete this empty page] www.vtechphones.com...
Basic operation Make, answer, and end calls with the handset • Press /FLASH or , then dial the number. -OR- • Dial the number (use the LEFT NavKey to backspace; use the softkey PAUSE to insert a pause), then press /FLASH or, if you want to use speakerphone.
Basic operation Options while on calls There are a few options while on a call, including speakerphone on the handset, hold, mute, volume control, ringer silencing and call waiting on both the handset • The handset and the base unit. will display Call on Hold when a call is placed...
Basic operation Ringer silencing This feature allows you to silence the ringer temporarily when the telephone is ringing. • Press the softkey SILENCING on the handset or the softkey QUIET on the base unit to temporarily silence the ringer. Call waiting If you subscribe to the call waiting service, press the softkey FLASH on the handset or at the base unit to answer the new incoming call.
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Basic operation Intercom call From the base unit to a specific handset • Press INTERCOM at the base unit, and use the softkey to scroll to • You must the desired handset (e.g., HANDSET 2), and press the softkey SELECT to have at least one additional handset to...
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Basic operation Intercom call From one handset to a specific handset or base unit • Press MENU/SEL to display menu when in idle mode. • Press the DOWN NavKey three times to reach Intercom and press MENU/ SEL to enter the menu. •...
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Basic operation Intercom call Transfer an external call • You must This telephone allows you to transfer an external call from the base unit to any have at least handset, from handset to handset, or from handset to the base unit. one additional handset to intercom a...
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Basic operation Intercom call From the base unit to the handset • During a call, press HOLD to put the call on hold. • Press INTERCOM, and use the softkey to scroll to the desired handset and press the softkey SELECT •...
Telephone operation Directory The phonebook on the base unit can store up to 50 entries. The handset Phone Book phonebook can store up to 100 entries, each consisting of entry up to 32 digits Enter Name and 16 characters, . John Smith •...
Telephone operation Directory • Press the softkey SAVE if you do not wish to assign any distinctive ringer and picture to this entry (if you wish to assign distinctive ringer and picture, refer • There are eight to Customize entries on page 34). traditional ring tones and 17 At the base unit:...
Telephone operation Directory Search the phonebook Entries are sorted alphabetically, and names beginning with numbers are presented first. An alphabetical search can be done after entering the phonebook. Phone Book • When in the Phonebook menu, press the softkey FIND. GHIL •...
Telephone operation Directory Edit a phonebook entry On the handset: • When in the Phonebook menu, use the UP or DOWN NavKey to to Phone Book scroll to the entry to be edited, or use the softkey FIND to search the entry. Press MENU/SEL to select the entry.
Telephone operation Directory Delete a phonebook entry On the handset: • When in the Phonebook menu, use the UP or DOWN NavKey to to scroll to the entry to be deleted, or use the softkey FIND to search for it. Press MENU/SEL to select the entry.
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Advanced operation Phonebook Chart of characters Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular key causes characters to be displayed in the following order: Number Characters by number of key presses &...
Telephone operation Call log If you subscribe to the caller ID service, information about each caller will be • Due to regional • The handset call log can store up to 100 entries, and the call log in the base service unit can store up to 50 entries.
• The name, number, date and time of receiving call, and message (if the caller Call Logo NEW display the left a message) are displayed on the screen. VTech alternate dialing • Press the RIGHT NavKey to play the message on the handset. Press the 604-273-5131 options.
Advanced operation Call log Save an entry to the handset phonebook • When in the call log, use the UP or DOWN NavKey to scroll through to scroll through • The time is automatically the call log and highlight the entry to be saved. Press the softkey SAVE to set and updated save the entry to the phonebook.
Advanced operation Redial list The handset and the base unit can store the ten most recently dialed numbers in the redial list. You can review, redial, or save the number into the phonebook. • When there are already ten entries on the redial list, the earliest entry is deleted to make room for the new entry.
Advanced operation Redial list Save a redial entry to the phonebook on the handset • When in the redial list, press the UP or DOWN NavKey to scroll to the number to be saved. • Press the softkey SAVE. • Use the dial pad to enter the name for the entry. Press the softkey SET when •...
Answering system operation Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to 4 minutes in length, but the total maximum recording time is 15 minutes. Message will remain available for replay until they are deleted. Handset access In addition to the features described in this section, the handset can also be used to review or delete messages (see Handset messages section on page 16).
Answering system operation Setting answering system Activate the answering system • When in The answering system must be turned on to function. If the answering system GREETING is turned off, the base unit displays ANS. OFF on the screen. ONLY mode, To turn on/off the answering system: REC OFF will •...
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Answering system operation Setting answering system Set number of rings This feature allows you to select how many times the telephone will ring before the answering system answers. You can choose from two, four, six rings or toll saver. With toll saver active, the answering system answers after two rings when there are new messages, and after four rings when there are no new messages.
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Answering system operation Setting answering system Set new message tone This feature programs the system to beep every 10 seconds to alert you of new messages. The beep will stop when all new messages have been reviewed. • Press the softkey MENU when in idle mode. •...
Answering system operation Outgoing greeting Outgoing greeting is the message callers hear when calls are answered by the answering system. • Your greeting The telephone is preset with a greeting that answers calls with “ can be up to Hello. I’m 4 minutes in unable to answer your call right now.
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Answering system operation Outgoing greeting Restore to factory greeting • When factory • Follow the instruction in the section Record your greeting on page 45 to greeting is access the GREETING OPTION menu. restored, • Press the softkey once to reach FACTORY SETTING, and press the the greeting softkey SELECT recorded by you...
Answering system operation Message playback New message indication • When the • The base unit screen displays NEW MESSAGE. answering • The NEW MESSAGE system is done • If the new message alert tone is turned on, the base unit will beep every ten playing back seconds when there are unreviewed messages.
Answering system operation Recording and playing memos Memos are your own recorded messages used as a reminder for yourself or for others in the household using the same answering system. They are saved, • Your memo played back and deleted exactly the same way as incoming messages. can be up to 4 minutes in Record a memo...
Answering system operation Remote access You can access many features of your answering system remotely from any touch tone telephone. A four-digit security code is required to access the system and the factory default code is 4321; see • If no key is page 44 to change it.
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Also, a DHCP (Dynamic Host is to be running either on the Wireless Connection router or PC. Wired Connection WF6972 Handset DSL/Cable Modem Wireless Router or Computer Router + Access Point (802.11b or g) www.vtechphones.com...
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WiFi setup Connection setup on handset There are four steps on setting up the connection on handset. Follow the • WEP (Wired instruction closely in this section. Equivalent Setup Connection Privacy) refers to Searching for network Warning - While a security protocol •...
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WiFi setup Security key setup Setup Connection The security type that the handset supports are WEP (64-bit and 128-bit), WPA VTNCAN • The most common and WPA2-PSK. The secutity code can be up to 64 characters. VIRAL_NET network IP DAVINCINET •...
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PC IP address. Press the softkey NO to go to next error, or end setup mode. • Check on your PC to make sure the VTech PC software is running. Check current setup You can check your current connection setup, and edit it in this menu.
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PC applications software Getting started The VTech PC applications software allows you to transfer data such as graphics, phonebook, animations, RSS feeds, sounds, videos, and photo album from your PC to your handset. In order to • Direct X 9.0...
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Graphic editing jack. The VTech Phonebook Manager allows you to perform basic graphic editing functions such as zoom, rotate, brightness/contrast and color balance. By clicking the relevant icons to modify the opened picture accordingly. When using these tools to edit your picture, the picture will be shown on the preview panel on the left side of the phonebook manager application.
PC applications software Graphics tab functions Picture download • None of the graphic editing images in the phonebook manager software for downloading into your handset, or you can transfer functions will your own pictures onto the handset. The phonebook manager supports the following graphic formats: alter the actual GIF, JPEG, BMP, TIFF and PNG.
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PC applications software Graphics tab functions To transfer images from the software to the handset: • The phonebook • Make sure the WiFi setup is successfully connected. manager • Activate the PC data transfer mode by entering the Applications menu in handset and select PC data application does transfer.
, Palm ® etc.) in CSV format into the VTech PC application. The user can also export the master phonebook data in the VTech PC application. You can either export selected contacts or the entire phonebook • Click on the Import/Export button in the Master phonebook section.
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PC applications software Phonebook tab functions Contact transfers This feature allows the user to transfer the phonebook between master phonebook and handset users, try the phonebook. To transfer, click on the contacts you wish to transfer, and click (^) or (v) to transfer. import operation on an empty phonebook...
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PC applications software Animations tab functions This feature allow the user to create and transfer animations to the handset. Animations can be created • To open animation, click on the Open Animation button. • To save animation, click on the Save Animation button. •...
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PC applications software Animations tab functions maximum of 3 still images per second for a total of 6 seconds can be imported. www.vtechphones.com...
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PC applications software RSS feeds tab functions This feature allows you to setup RSS news feeds that are viewable from handset. To setup RSS channel: • Click on the Add Channel button to add RSS feed URL link. • Click on the Updates Channel button to update latest news headlines to the handset. •...
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PC applications software Sounds tab functions • Enter a name for the sound clip in Sound Clip Name. www.vtechphones.com...
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PC applications software Webcam tab functions This feature allows you to connect to a web camera connected to the PC. Once connected, the live video from the web camera can be viewed from the handset. • Select the web camera in Webcam Device. •...
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You are now Applications menu. In order to transfer data from PC, operations must be initiated connected to by from the VTech PC applications software with the handset in PC data transfer VTech PC Application. Data mode. For operations of the software, refer to the section VTech PC applications transfer mode is software on page .
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Handset applications menu View PC Pictures This menu allows the user to access stored pictures on the PC and view it on can be accessed by the handset. • When in the Applications menu, use the UP or DOWN NavKey reach View PC pictures, and press MENU/SEL to choose.
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Handset applications menu RSS headlines This menu allows the uers to view RSS headlines on the handset. The user is required to setup the RSS channels on the PC application. By selecting the RSS headlines menu item, the user will get a list of RSS channel to select from. Upon selecting the desired RSS channel the user will be provided time stamped •...
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Handset screen display message The telephone number you have entered is already stored in the directory. ALREADY SAVED CALL BACK There is no call log entry. CALL LOG EMPTY Calling another handset. CALLING HANDSET X The cordless handset is waiting for a dial tone. CONNECTING There is no directory entry.
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The battery is not installed or not installed properly in the handset. WARNING CHECK BATTERY! The battery needs to be replaced. An incorrect battery has been installed by mistake. Use only supplied battery or VTech replacement battery. There are missed and un-reviewed calls in your call log. XX MISSED CALLS www.vtechphones.com...
Handset and base indicators Handset icons Line in use indicator • On when an extension handset or parallel set is in use. Hold indicator • Flashes when a call is on hold. Mute indicator • Flashes when the handset microphone is muted. Ringer off indicator •...
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Handset and base indicators Base icons Ringer off indicator • displays when the base ringer is turned off. Line in use indicator • On when an extension handset or parallel set is in use. Hold indicator • Flashes when a call is on hold. Battery indicator •...
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Handset and base indicators Base LEDs • Flashes when there is a new message in the answer machine. New Message • Flashes when a call is on hold. Speakerphone • Lights when the base speakerphone is in use. Charging • On when the handset is in the base unit. www.vtechphones.com...
Add additional headsets Your telephone can accommodate up to 16 cordless handsets. You can add new handsets (VTech i6909, purchased separately) anytime. Up to three handsets can be on a call at the same time. The handset provided with your telephone system is automatically registered as Handset 1.
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Add additional handsets • The newly registered handset will be assigned the lowest extension number which has not been previously assigned to another system handset. Replace a handset If you are replacing a handset on a system that has the maximum number of registered handsets (eight) or wish to change the assigned handset number register all handsets again.
Batteries After the battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) 6 hours While not in use (standby*) 96 hours (approximately 4 days) *Handset is off the base unit but not in use. The battery needs charging when: •...
Important safety instructions Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). Do not place this product on an unstable surface, such as a table, shelf or stand.
Troubleshooting after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1(800)267-7377. Problem Suggestion My telephone doesn’t • Make sure the power adaptor is plugged in. work at all. jack. • Disconnect the power adaptor for a few minutes, and then reconnect it.
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Troubleshooting Problem Suggestion I cannot dial out. • Make sure there is a dial tone before dialing. It is normal for handset to take a second or two • If the other telephones in your home are having the same problem, the problem is in your wiring or local service.
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Troubleshooting Problem Suggestion I get noise, static, or • Other electronic products can cause interference with your cordless telephone. Try installing weak signal even when your telephone away from these types of electronic devices: wireless routers, radios, radio I’m near the base unit. towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.
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Troubleshooting Problem Suggestion My handset does not • Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this ring when I receive user’s manual. a call. • Make sure the power cord is plugged in. •...
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Troubleshooting Problem Suggestion My calls fade or cut in • Other electronic products can cause interference with your cordless telephone. Try installing and out while I’m using your telephone as far away from these types of electronic devices as possible: wireless routers, my handset.
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Troubleshooting Problem Suggestion C o m m o n c u r e f o r If the unit does not seem to be responding normally, then try putting the handset in its base unit. electronic equipment If it does not seem to respond, do the following (in the order listed): 1.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base unit can communicate over only a certain When the handset is out of range, the handset will display Searching. The user can access the handset phonebook, and certain parts of the menu system, i.e. handset setting and registration, but not the time setting and base setting.
During the limited warranty period, Vtech’s authorized service representative will repair or replace at Vtech’s option, without charge, a Materially Defective Product. If we repair this product, we may use new or refurbished replacement parts. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design. Vtech will return repaired or replacement products to you in working condition.
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, Vtech will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
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This product has been tested and found to comply withthe FCC criteria. The handset may be safely held against the ear of the user. The baseunit shall be installed and used such that parts of the user’s body other than the handsare maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
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FCC, ACTA and IC regulations This equipment complies with regulations RSS210 and CS-03 of Industry Canada.Operation is subject to the following two conditions: (1) this device may not causeinterference, and (2) this device must accept any interference, including interferencethat may cause undesired operation of the device. The Ringer Equivalence Number (REN) for this terminal equipment is 0.1.
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Technical specifications Crystal controlled PLL synthesizer Frequency control Base unit: 2400-2483.5 MHz Transmit frequency Handset: 2400-2483.5 MHz Base unit: 2400-2483.5 MHz Receive frequency Handset: 2400-2483.5 MHz Channels Maximum power allowed by the FCC and IC. Actual operating range may vary Nominal effective range according to environmental conditions at the time of use.
Index De-register all handsets 65 Delete all messages 17, 47 About caller ID information ii Handset and base indicators 60-62 Delete an entry 38 About cordless telephones 76 Handset icons 60 Delete a phonebook entry 35 Activate the answering system 42 Handset layout 11 Delete a redial entry 40 Add additional handsets 63-65...
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Index Phonebook tab functions 55-59 Picture download 52-54 Maintenance 75 Save an entry to the handset Pictures & animations 13 Make, answer and end calls on the phonebook 38, 40 Play the message 16 base unit 25-26 Screen saver 13 Play your greeting 45 Make, answer and end calls on the Search the phonebook 34...
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Index Volume control 27 Warranty 76-77 Weekday setting 22...