Table of Contents
Advertisement
Vertu Concierge Terms and
Conditions
These terms and conditions apply to Nokia Corporation, a company
validly organised and existing under the laws of Finland, with
business identity code 0112038-9, having registered address at
Keilalahdentie 4, 02150 Espoo, Finland, only when trading as Vertu
("Vertu").
1. Vertu Concierge
As a registered member of Vertu Concierge ("VC") provided by Vertu and its associated
companies ("Vertu"), you ("you") agree to abide by these Terms and Conditions (the
"Terms and Conditions"), and when ordering anything through VC from a supplier of
products and services (a "Supplier") you agree that the Terms and Conditions shall
apply to your order.
2. Membership Information
You are obliged to provide correct details when you register for membership of VC and
your failure to do so may invalidate your membership and any subsequent transaction.
Your responsibility to provide accurate information is a continuing obligation and you
must notify Vertu in the event that any information provided by you in the course of
registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the time of initial
subscription and annually thereafter (the "Renewal Date") unless you notify Vertu of
your intention not to renew. Payment must be made annually in advance and may be
made using any major credit/debit and charge cards. Any subscription fee is non
refundable, however, Vertu may at its sole discretion elect to refund any subscription fee
in whole or in part depending on the circumstances relating to the cancellation of any
subscription. You authorise Vertu to deduct renewal subscription fees from your credit
card up to 28 days prior to your Renewal Date. If Vertu does not hold your payment
details you will be contacted directly to renew your subscription. Subscription fee rates
will be notified to you from time to time and the subscription fee payable will be the
subscription fee in force at the time of the Renewal Date.
You agree that you will only use your VC membership for the purposes for which it is
issued.
4. VC Services
As a member of VC, you are entitled to all of the products and services as advised by us
from time to time as approved by the relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
Services are subject to availability and may change from time to time;
>
Suppliers may change from time to time;
>
Suppliers may impose their own terms and conditions and you are required
>
to comply with these at all times.
6.
Payment for Services
Please note that some Suppliers may charge you a deposit, entry fee or other sum for
the services they provide. You will be solely liable for payment of any such sums. At your
request Vertu will authorise Suppliers to debit your nominated credit/debit or charge
card in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times and will use
reasonable endeavours to ensure that you receive the most from your membership. If
any of the services become unavailable, we will do all we can to ensure that prior
commitments are honoured to the fullest extent possible, but shall not be responsible
for any actions of Suppliers outside Vertu's reasonable control. From time to time the
procurement or provision of certain services may incur a VC handling charge of which
you will be notified - in these cases you hereby authorise Vertu to debit your nominated
credit/debit or charge card with any such handling charges. Unless otherwise agreed
by the Supplier, you shall not be entitled to cancel any services requested where, on
your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be offered and/or to refuse to
supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon as reasonably
practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and services you select.
Vertu will assist you in any way it can in all of your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user. You are responsible for
ensuring that no one (other than your personal assistant, where applicable) uses your
membership to access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your membership (at its sole
discretion) for any reason whatsoever. If Vertu cancels your membership it shall refund
the balance of the annual subscription fee, if any, on a time apportionment basis in
respect of the unexpired period to which the annual subscription fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time. Vertu will notify you of any
changes in a timely manner. Notification will be by some or all of the following media:
newsletter;
>
mail;
>
e-mail or other personal delivery service.
>
14. Payment Details
If we do not have your credit/debit or charge card details we may not be able to provide
or procure those benefits, goods or services that require payment.
You may only make transactions using VC during your period of membership. When
ordering a product or service you will be required to provide your credit/debit or charge
card details. You undertake that all details you provide to us for the purpose of booking,
ordering or purchasing goods or services are correct, that the credit/debit or charge
card you are using is your own and that there are sufficient funds to cover the cost of the
product or the service.
15. Supply of Details
Vertu may pass on your credit/debit or charge card and any other essential booking
details to its agents, employees, subcontractors and Suppliers, and you consent to us
passing on such details to deal with your orders. You must inform Vertu as soon as
possible of any changes to the details supplied by you.
16. Payments Due
The purchase price of all products and services obtained through VC is due for payment
on acceptance of your order by Vertu and/or a Supplier, as applicable.
17. Delivery
By placing your order for a product or service through VC you agree that the time taken
for delivery or performance shall be as stipulated when the purchase is made. We want
you to get your order as soon as possible. If delivery or performance will take longer than
the time set out (or the product or services are unavailable), the Supplier (or Vertu acting
for the Supplier) will notify you of this at the earliest opportunity and you will have the
unequivocal right to withdraw your order and receive a full refund.
18. Limited Warranty
Vertu warrants to you that Vertu shall use its reasonable endeavours to provide the VC
services with reasonable care and skill and, as far as reasonably possible, in
accordance with your request and instructions from time to time. Where Vertu supplies
you with any goods or services supplied by a third party, then Vertu is acting as your
agent in sourcing the goods or services. Vertu will use reasonable care in selecting the
Supplier and ensuring the order is placed in accordance with your wishes. For the
avoidance of doubt, Vertu does not and will not provide any representations or
recommendations in relation to any of the information and suggestions comprised
within the VC services. You are deemed to be responsible for, and shall use your own
skill and judgement as to, the quality, value and suitability of such information and
suggestions in relation to deciding whether to enter into any contract with any third
party for the supply of services or sale of goods.
19. Vertu as Agent
Your contract for the purchase of products or services is made with the relevant
Supplier only. Vertu acts as an agent for the Supplier and, unless expressly provided
otherwise, all your rights and remedies are against the Supplier.
20. Disclaimers
Vertu will not be responsible for products and services offered by Vertu as agents for
the Suppliers or for any aspect of the relationship between you and any particular
Supplier. Vertu will however do everything it reasonably can to assist you in any dealings
you have with the Supplier.
You agree that any contract entered into by you with any of the Suppliers is an
independent contract. Vertu hereby disclaims any and all liability for any act or omission
of any Supplier or any loss incurred by you as a result of any act or omission of a
Supplier whether or not arranged through VC.
21. Limitation of Liability
Vertu accepts no liability for any losses or claims arising from any inability to contact VC
or any failure to complete a transaction.
Save in respect of death and personal injury caused by the negligence of Vertu or as
expressly provided for in these Terms and Conditions, Vertu shall not be liable for any
loss, cost, expense or damage of any nature whatever (whether direct or indirect)
resulting from the provision of the Services or your reliance upon the information and
suggestions provided by Vertu hereunder and the resulting supply of goods and
services to you by any third party.
Vertu shall have no liability to you for any loss, damage, costs, expenses or other claims
for compensation arising from requests or instructions supplied by you which are
incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any
other fault of you.
Vertu shall not be liable to you or be deemed to be in breach of these Terms and
Conditions by reason of any delay in performing, or any failure to perform, any of Vertu 's
obligations in relation to the VC services, if the delay or failure was due to any cause
beyond Vertu 's reasonable control.
Except in respect of death and personal injury caused by the negligence of Vertu and
subject to the provisions of these Terms and Conditions, Vertu's maximum liability to
you for breach of any of its obligations hereunder shall be limited to the value of the
annual subscription fee, if any, and the relevant charge for the VC services to be
provided.
English
66
APPENDIX
Advertisement
Table of Contents
