Intercom; Remote Group Pickup; Transferring Calls - Verizon One Talk T49G User Manual

Intercom

Intercom enables desk phones within the same group to call
each other by using the last four to six digits of the number and
having the call auto-answered on a speakerphone.
• Intercom must be enabled on each desk phone to work
To enable or disable Intercom:
1. From the home screen, press the Features button
2. Press Intercom
3. From the Accept Intercom section, press On or Off to
enable or disable
• The default setting is disabled
4. From the Intercom Mute section, tap Off to disable
• Disable Mute allows you to be able to talk back when
receiving an intercom call
5. Press Save
To set up Intercom line key:
1. From the home screen, press and hold an empty line
key button
2. From the type field, press Intercom
3. Enter the appropriate information, then press Save
• Label
• Value (extension number)
The user gets a prompt to enter the extension number if
left blank.
To use an Intercom line key:
Using a dedicated Intercom line key when an extension is
not defined:
1. From the home screen, press Intercom
2. Enter the target extension for Intercom and then press the
Send soft key
Using a dedicated Intercom line key when an extension
is defined:
1. From the home screen, press Intercom
2. The Intercom is connected

Remote Group Pickup

One Talk helps ensure that calls are answered by associating
lines with groups (Inside Sales, for example). If your
administrator has assigned your line to a specific group,
Remote Group Pickup enables you to remotely pick up a group
member's ringing line from your own desk phone.
Dial **98 from your desk phone to remotely pick up a group
member's ringing line.

Transferring calls

You may transfer an active call to any other phone number,
regardless of service provider (it does not have to be a One
Talk number). There are three transfer options: Consultative
Transfer, Direct Transfer and Direct Transfer to Voice Mail.
Consultative Transfer:
Consultative Transfer allows you to speak to the person before
you transfer the call.
1. Press or the Transfer soft key during an active call. This
will place the call on hold. Enter the 10-digit phone number
or extension you want to transfer to and press the Consult
soft key. When the second party answers, advise them of
the transfer
2. Press or the Transfer soft key to complete
Direct Transfer:
Direct Transfer enables you to immediately transfer an active
call. This feature will make it appear that the current caller
directly dialed the second caller
1. Press or the Transfer soft key during an active call.
This will place the call on hold
2. Enter the 10-digit phone number or extension you want
to transfer to and press the Direct soft key to complete
the transfer
User guide
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