Sony WALKMAN NWZ-A15 Help Manual page 356

Help Guide
Troubleshooting
Digital Media Player
NWZ-A15/A17
Your Walkman is not recognized by Media Go.
Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then
reconnect it.
The software may have failed to install correctly. Use the installer to re-install the software. The imported data will
remain untouched.
[Location for USB Transfer] may be set to [SD Card] and a microSD card may not be inserted. Insert a microSD card.
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESET button and reset
your Walkman, and then connect again via USB.
Related Topic
Connecting to a computer
Installing Media Go
Inserting a microSD card
Resetting your Walkman
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