Troubleshooting: Browser - Blackberry BB10 User Manual

User Guide
RIM Strictly Confidential

Troubleshooting: Browser

I can't find my browser
The browser typically appears on your device's home screen, unless it's been moved to a folder. Try searching for the
browser or checking all of your folders for the browser icon.
If you still can't find the browser, your wireless service plan might not include Internet browsing. Contact your wireless
service provider about adding browsing to your plan.
I can't open a new tab
Tabs use memory on your BlackBerry device, and memory has a limit. The number of tabs that you can have open depends
on how much memory you're using in other places on your device.
If you find you've reached the limit on the number of tabs that you have open, try closing other applications that are
running in the background.
I can't watch a video online
While you can stream many videos from the web on your device, some video formats aren't supported, and some websites
block content from being viewed on mobile devices.
Supported video file extensions and codecs
Depending on your BlackBerry device model, some file extensions and codecs might not be supported.
File extensions Video codecs
3GP
•
•
3GP2
•
M4A
•
M4V
•
MOV
H.264
MPEG-4
H.263
MPEG-2
MJPEG
Audio codecs
• AAC
• AC-3
• MP3
• PCM
• AMR-WB
Browser
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