Resolving Specific Issues - Efficient Networks SpeedStream 5100 Series User Manual

Resolving Specific Issues

pwr LED Not Lit
If the pwr (power) LED is not lit, it is not connecting to the power source. Verify that the power cord is
firmly plugged into the back panel of the modem and that the other end is plugged into an active AC wall
or power-strip outlet.
dsl LED Not Lit
If the DSL LED is not lit, it is not detecting a valid signal from the Central Office (CO). Verify that the
DSL cable is plugged into the correct modem port and the modem power cord is plugged into the
electrical outlet. If the cables are secure, you should contact your Service Provider.
enet LED Not Lit
This indicates that there is no Ethernet link detected. If you are using the Ethernet connection method,
check the Ethernet cable connection from the computer to the modem. If you have used the wrong cable,
the LED on the Ethernet (NIC) card in your computer will not be lit either.
usb LED Not Lit
This indicates that there is no USB link detected. If you are using the USB installation method, check the
USB cable connection from the computer to the modem.
Login Password Error
If after being prompted for the login password, you receive the error message:
Login Password is invalid:
•
Retype the password, and then click Save Settings.
• If you forget your password, you must
The password is case-sensitive. Be sure that the Caps key is not active.
Note
Power-On Self-Test (POST) Failure
When you power on or reboot the modem, the pwr LED goes to a solid red until one of two things
occurs: it either fails its initial POST tests, or it comes fully up and is ready to run.
If POST passes, the modem continues through the rest of its initialization, and the pwr LED changes to
solid green.
If the initial POST diagnostic tests fail, the pwr LED will remain red, indicating a POST failure, and will
lock the modem. You will need to contact Efficient Networks Technical Support to resolve this issue.
reset the modem.
(red pwr LED)
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SpeedStream PPPoE Modem