Kenmore 110.4443 Series Use & Care Manual page 23

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Incorrect or wrong wash
or rinse temperatures
Load not rinsed
Sand, pet hair, lint, etc.,
on load after washing
Load is tangling
Not cleaning or
removing stains
TROUBLESHOOTING
Possible Causes
Load off-balanced.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Not using HE detergent or using
too much HE detergent.
Check for proper water supply.
Check for proper water supply.
Not using HE detergent or using
too much HE detergent.
Washer may be tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Wash action and/or spin speed too
fast for load.
Wash load not completely covered
in water.
Added more water to washer.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
See "Vibration or Off-Balance" in "Troubleshooting" section for
more information.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 72" (183 cm)
above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent. Always
measure and follow detergent directions for your load. To remove
extra suds, select RINSE. Do not add detergent.
For permanent installations, make sure that hot and cold inlet
hoses are not reversed. For portable installations, adjust water
temperature at faucet.
For permanent installations, both hoses must be attached to both
washer and faucet and have both hot and cold water flowing
to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
For permanent installations, make sure hot and cold inlet hoses
are not reversed.
Hoses must be attached and have water flowing to the inlet
valves or faucet.
For permanent installations, both hot and cold water faucets must
be on. For portable installations, sink faucet must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer to operate
incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Run an additional Rinse cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the items
off the washplate, resulting in less effective cleaning.
Add only 1 or 2 additional items after washer has started.
Solution
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