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My cellphone turns off by itself
•
Check that your keypad is locked when you are not
using your cellphone, and make sure power off key is not
accidentally touched while unlocking keypad.
•
Check the battery charge level
•
If it still does not work, please use User Data Format to reset
(1)
the cellphone
My cellphone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger
from the box
•
Make sure your battery is inserted properly and clean the
battery contact if it's dirty. It must be inserted before plugging
in the charger
•
Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
•
Make sure charging is carried out under normal conditions
(0°C (32°F) to +40°C (104°F))
•
When abroad, check that the voltage input is compatible
36
My cellphone cannot connect to a network or "No
service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
Invalid SIM card
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged or
scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
key
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit,
SIM card valid, etc.)
•
Make sure you have not barred outgoing calls
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