Support From Your Network Supplier; Support From 3Com; Email Support; Telephone Support - 3Com Switch 7700 Installation Manual

T E C H N I C A L S U P P O R T

10.2. Support from Your Network Supplier

If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
If you are unable to contact your network supplier, see the following section on how to contact 3Com.

10.3. Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier,
3Com offers email and telephone technical support services. To find out more about your support options, email or
call the 3Com technical support services at the location nearest you.

10.3.1. Email Support

Some 3Com regions offer an email support service. To access this service for your region, use the appropriate URL
or email address from the list below.
Asia, Pacific Rim
From this region, email: apr_technical_support@3com.com
Europe, Middle East and Africa
Enter the URL: http://emea.3com.com/support/email.html
Latin America
Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html
English speakers, email: lat_support_anc@3com.com

10.3.2. Telephone Support

When you contact 3Com for assistance, have the following information ready:
Table 33 provides a list of worldwide technical telephone support numbers. These numbers are correct at the time of
publication. Refer to the 3Com Web site for updated information.
56
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable