3Com Ftp Site; Support From Your Network Supplier; Support From 3Com - 3Com Switch 4007R Getting Started Manual

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PPENDIX ECHNICAL

3Com FTP Site

Download drivers, patches, software, and MIBs across
the Internet from the 3Com public FTP site. This ser-
vice is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following
information into your FTP client:
Hostname:
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ftp.3com.com
Username:
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anonymous
Password:
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<your Internet e-mail address>
You do not need a user name and password with
Web browser software such as Netscape Navigator
and Internet Explorer.

Support from Your Network Supplier

If you require additional assistance, contact your net-
work supplier. Many suppliers are authorized 3Com
service partners who are qualified to provide a variety
of services, including network planning, installation,
hardware maintenance, application training, and sup-
port services.
When you contact your network supplier for assis-
tance, have the following information ready:
Product model name, part number, and serial
I
number
A list of system hardware and software, including
I
revision levels
Diagnostic error messages
I
S
UPPORT
Details about recent configuration changes,
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if applicable
If you are unable to contact your network supplier,
see the following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com
online technical resources or from your network sup-
plier, 3Com offers technical telephone support ser-
vices. To find out more about your support options,
call the 3Com technical telephone support phone
number at the location nearest you.
When you contact 3Com for assistance, have the fol-
lowing information ready:
Product model name, part number, and serial
I
number
A list of system hardware and software, including
I
revision levels
Diagnostic error messages
I
Details about recent configuration changes,
I
if applicable