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Sprint Worldwide Wireless Service
With your device and global roaming service from Sprint Worldwide Wireless Service, you can make
phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS
networks. For a country-specific travel guide, select your device and destination from
sprint.com/traveltips.
Activate Sprint Worldwide Service on Your
Account
Before using your device in global roaming mode, you must activate Sprint Worldwide service.
To activate Sprint Worldwide service:
Chat with or email an international support rep by visiting sprint.com/swwsupport.
■
– or –
Call Sprint Worldwide Customer support at 1-888-226-7212.
Your Device's SIM Card for International
Roaming
Your device comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on
compatible GSM networks.
Note: Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow the instructions
below. The SIM included contains information specific to your device and should be retained with the
device for use on GSM networks.
1. Using the slot provided, gently lift the cover off the device. Remove the battery.
2. Hold the SIM card so that the metal contacts on the SIM card face down and the cut off corner
points to the bottom-right corner of your device.
3. Slide the SIM card into the SIM card slot until it stops.
4. Replace the battery and battery cover.
Set Network Mode Options
In order to roam internationally on different types of network technology (CDMA/LTE and GSM/UMTS),
you may need to set your device's network mode to allow use of a specific technology. Once set, your
device is designed to enter global roaming mode automatically when you activate your Sprint Worldwide
service, meaning that it should automatically connect to an appropriate CDMA/LTE or GSM/UMTS
network when you travel.
Sprint Worldwide Wireless Service
DRAFT
FOR INTERNAL USE ONLY
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