Switch Auto-Reboot, Crash - ZyXEL Communications ES 3500 Series Troubleshooting Manual

5 Switch Auto-Reboot, Crash

How to check switch is whether auto-reboot?
1. Login to the switch via Console/Telnet/SSH.
2. Enter CLI command "Show Logging".
Switch Crash
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system: System warm start
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system: System has reset without management command
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Reload Config
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system: System warm start
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system: System has reset due to a management command
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Boot Config
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system: System cold start
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system: System has reset due to a management command
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Reboot by un-plug power cable
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system: System cold start
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system: System has reset without management command
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If user found switch Crash logs, please provide the following information to HQ CSO.
Basic information (Page No.6)
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Switch Crash Frequency
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If possible, use console connect to switch and capture the crash log when
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issue happen.
What's the device connect to the switch?
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Is there any server polling to the switch regularly?
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Before device crash occurs, have modified or changed on the switch?
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How many devices met this problem?
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